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PRESIDENT’S CORNER, Jill Egbert
The Club at WestPark
I want to begin by saying nothing Statements are mailed out on the 17th of the month Community Association
has changed with the quarterly prior to the assessment due date (example: Mailed
assessment process. Staff has re- out December 17th for January, mailed out March 3240 Kennerleigh Parkway,
ceived a lot of calls and visits 17th for April, mailed out June 17th for July, Roseville, CA 95747
about quarterly payments recent- mailed out September 17th for October). Bear in Phone: (916) 771-7801
ly. Close to 20 members didn’t mind that any item placed in the hands of the US Fax: (916) 771-7827
pay on time this last statement. Post Office is subject to being lost at no fault of the www.theclubatwestparkca.com
We average around maybe 1-3 and they usually are issuing entity. That means if you do not receive
attributed to moving/selling homes so this is very your statement, it is not the fault of FirstService The Retreat Facility Hours
concerning. It puts a strain on our budget and the Residential and they cannot be held responsible for Monday - Friday
members. If you do not make your payment, late you not receiving your statement. Vice versa, if 8:00 a.m. - 9:00 p.m.
fees and interest will apply and into the second you wait too long to mail your payment, you run Saturday & Sunday
month, a $125.00 Validation notice fee will be the risk of it arriving after the 14 day grace period 9:30 a.m. - 4:30 p.m.
charged to your account in addition to continued which will result in late fees and possible interest.
late fees and interest. Yikes! So in an effort to Payments are not accepted at The Retreat.
help us all I thought it would be a good idea to reit- FirstService Residential
erate the process. If you would like a copy of your statement before Customer Care Center
receiving it in the mail, please contact Christina at (800) 428-5588
Statements are provided as a courtesy to all home- The Retreat and she can print out a copy for you Resident Portal
owners. The due date for assessments has always beginning on the 17th of the month prior to the as- https://theclubatwestpark.connectresident.com/
been the 1st day of each quarter (January, April, sessment due date.
July, October) and you do not need a statement to
make your payment. Some management compa- For those who would rather use their bank’s bill Board of Directors
nies send annual coupon books and some send pay service, be sure to instruct your bank to issue Jill Egbert, President
statements. Both items of communication are cour- the payment no later than the 1st of the month the Scott Smith, Vice President
tesy reminders and are not required for payment. payment is due. Banks, just like you, issue checks Dick Tipton, Treasurer
Whether you receive your statement or not, assess- and place them in the mail to be delivered by the Tom Stevens, Secretary
ments are always due on the 1st of the month of US Post Office. They are not electronically issued Mary Gale, Member at Large
each quarter. There is a 14 day grace period for and immediately linked to your account. The only
assessment. The very last day to receive an assess- system in place for immediate payment to be Email: boardofdirectors@tcwp.net
ment payment on time is the 15th of the month. linked to your account, is Click Pay. This payment
That does not mean postmarked. That means re- system is offered through FirstService Residential 2023 Board of Directors
ceived at the lock box of the bank. and allows the service to take your payment on the Monthly Meetings
date of your choice each quarter. It also notifies Meetings are open to all
Each owner has a unique account number issued you 2 days in advance that the payment will be members of the Association.
by FirstService Residential affiliated with their processed. Click Pay also adjusts to any changes Next Meeting
property. If you wish to write a check and mail allowing you to never be caught off guard with a Wednesday, July 26th at 3pm
your payment, all you need to have is your account modification in assessments or a change in mailing
number entered on the check for reference and address. Onsite Association Staff
make the check out to The Club at WestPark. If 916-771-7801
you do not know your account number, please con- Should this program sound like something you
tact Christina at 916-771-7801 would like to sign up for, please call Click Pay at Laura Young, General Manager
or (christina.gee@fsresidential.com) at The Re- 888-354-0135 so that they can assist you with set- Laura.E.Young@fsresidential.com
treat for assistance. The mailing address for all as- ting up your account. You can also sign up for Christina Gee, AGM
sessments is: email statements. The form with directions for christina.gee@fsresidential.com
signing up for email statements are on the kiosk
The Club at WestPark (the tall black spinning document holder outside
c/o FirstService Residential, the office door). Shannon Van Every, Lifestyle Director
PO Box 30354 shannon.vanevery@fsresidential.com
Tampa FL 33630-3354 Home Specific Emergencies

(800) 762-5858
A reminder about operation of the HOA
Compliance, financial reporting, and quarterly assessments are managed by FirstService Residential. FirstService staff are engaged by and
work at the will of the Board of Directors. The Board is responsible for their management. Contact Laura Young, General Manager first, if Home Warranty Questions
you have any questions or concerns you feel need to be addressed. norcal@pultegroup.com
If you feel that the matter needs to be brought to the Board’s attention, please send an email to boardofdirectors@tcwp.net. The email will
be received by the entire Board, Laura Young, General Manager and Sara Jue, Vice President of Active Adult Communities. All
correspondence is included in the monthly Board packet for review at the next Board meeting. A member in good standing can ask for a
private meeting with the Board to discuss personal matters.

July 2023 Page 3