Page 11 - MIL Connection Winter 2018

HDI Nominations for 2018

MIL is pleased to announce that two members of the customer service team supporting the
International Trade Administration (ITA) have been singled out for recognition by the Help Desk
Institute (HDI). This year MIL staffer Carolyn Copeland received a nomination for “Desktop
Support Technician of the Year” and Tysheena Murray for “Analyst of the Year.”

Carolyn Copeland Tysheena Murray

This is Carolyn’s second year in a row to be MIL’s second HDI nomination for 2018 is
nominated for an HDI award. Nominator Rian for Tysheena Murray who was nominated
Jackson noted that it’s Carolyn’s “strong and for HDI “Analyst of the Year” by Program
consistent demonstration of customer service Manager, Rian Jackson. In her glowing
and team first attitude, that sets her apart.” nomination for Tysheena, Ms. Jackson
She goes on to add that “she’s first to volunteer states: “Tysheena Murray aka “Ty” is a
to run those emergency incidents and does so, with great consummate IT professional, in my almost 20 years in IT I
focus and outstanding follow through. She approaches tasks haven’t met such a driven and skilled technician this early in
and requests that she has never serviced before with great her career.”
confidence and ensures that other teammates are up to speed Ms. Jackson also noted that Ty had also been praised by her
on any unique issues or new troubleshooting techniques.” In ITA customers on several occasions, noting the following
Ms. Jackson’s opinion excellence requires an analyst to “know client feedback:
their job, know their environment, trust in their own technical
skills and abilities, provide confident, concise results to the » “Thanks, Tysheena, once again for prompt help and
users. Carolyn embodies all those qualities.” impeccable service” -Chris P.
» “I had never experienced such a prompt attention to my
email request. It was almost instantaneous!” -Regina C.
We join Linda C., Rian Jackson, and the rest of MIL’s customers
and ITA teammates in saying thank you for your outstanding » “I do not know what I would do without your excellent
efforts and skill, and congratulations to our nominees on their 2018 support! Thank you.” -Linda C.
nominations!

employees of the month

October 2018: Jennifer Johnson

Jennifer Johnson is the key to successful about benefits, time sheets, etc., efficiently and effectively. And
human resources and recruiting processes after the employee has started, Jennifer continues to ensure
in MIL's Charleston, SC office. Jennifer has everything runs smoothly behind the scenes, so the employee
been a strong proponent and significant can focus on delivering great customer service. If that wasn't
participant in the MIL Southeast Regional enough, she also coordinates the Open Enrollment presentations
Office obtaining ISO 9001 Certification and materials for Charleston staff. The MIL Charleston office has
for our recruiting and on-boarding more an 150 employees and Jennifer ensures all of their human
process in September 2013 and achieving resources needs are met and exceeded.
re-certification each year since. She
ensures that standard processes are
documented and followed from initial recruiting to on-boarding
new employees. In addition, she tracks and reports the monthly Did you know?
ISO metrics to ensure we are meeting our self-imposed time-
line requirements for our interviewing and on-boarding ISO We interview every Employee of the Month!
processes. Most importantly though, she is often the first friendly,
helpful MIL representative when candidates are becoming You can read their Employee Profile on the MIL
new employees. She professionally delivers offer letters, answer website (www.milcorp.com) under the Careers
questions about background checks and clearance processing and tab on the Employee Profiles page.
ensures EVERYTHING is ready for the employee's first day. She
also conducts new employee orientation and provides a great first
impression of MIL while covering a multitude of information
winter 2018 | The MIL Connection | 11