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MIL’s unique

training approach.

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MIL has significant experience providing federal financial and business systems training
including full-scale, initial financial systems implementations, systems upgrades, and software
enhancements arising from changes in accounting operations and business flows. MIL has
provided instructor-led and virtual training to thousands of users for applications including:

» Unison PRISM » Salesforce

» CGI Momentum » IPP

» Microsoft 365 Suite » Service Now

» And dozens of custom agency applications
» E2 Travel Solutions
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Our principles:

» Training materials, classes, and user guides are tailored to users’ new concept, some clients are reluctant to use it exclusively however
daily experience, include real life scenarios and examples, and are we have found that we have higher attendance and engagement rates
not too generic or “tech” focused. during virtual sessions.

» Training is delivered by actual trainers, not by staff for whom this » Training and user guides for system upgrades must be presented in
is a second or third job function. This ensures training is engaging, context of the full business process to be absorbed by learners. Just
learning principles are utilized, and the instruction is clearly and providing release notes or only discussing the changes to the system
effectively communicated. without placing them into the context of the overall business process
is an ineffective way to teach users how to perform transactions in the
» Subject matter experts (SMEs) support the creation of lesson plans, upgraded version of the software.
including obtaining inputs from individuals that perform these
functions directly in system we are training. » A centralized training knowledgebase website or portal, is key to
providing users access to schedule training, provide feedback, and
» Based on our experience converting to virtual delivery due to obtain training materials, guides and tutorial videos. A well organized,
restrictions associated with COVID-19, virtual training can be just visually appealing training hub is essential when users are looking for
as effective as in-person training. While virtual training is not a help and guidance on an application.