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RANGKUMAN .........................................................................................................    68

               UJI KEMAMPUAN DIRI .........................................................................................    69
               UJI KETERAMPILAN ..............................................................................................    75


               BAB 9 PENATAAN RUANG KERJA KANTOR (OFFICE LAYOUT) .............                    76
               APERSEPSI ...............................................................................................................    77

                   A.  PENGERTIAN TATA RUANG KANTOR ..................................................    78

                   B.  MACAM-MACAM TATA RUANG KANTOR ..........................................    80
                       1.  Tata Ruang Kantor Tertutup atau Berkamar (Cubical Type Offices) ......    80

                       2.  Tata Ruang Kantor Terbuka (Open Place Offices) ..................................    82
                       3.  Tata Ruang Kantor Berhias atau Berpanorama (Landscape Offices) ......    83

                       4.  Tata Ruang Kantor Gabungan (Mixed Offices) .......................................    85
                   C.  PRINSIP TATA RUANG KANTOR ............................................................    86

                   D.  ASAS-ASAS TATA RUANG KANTOR .....................................................    86

                   E.  MENATA TATA RUANG KANTOR ..........................................................    88
                   F.  VIDEO PEMBELAJARAN...........................................................................    92

               RANGKUMAN .........................................................................................................    94
               UJI KEMAMPUAN DIRI .........................................................................................    95

               UJI KETERAMPILAN ..............................................................................................   101

               BAB 10 KOMUNIKASI DI TEMPAT KERJA ....................................................   102

               APERSEPSI ...............................................................................................................   103

                   A.  PENGERTIAN KOMUNIKASI DI TEMPAT KERJA ................................   104
                   B.  PROSES KOMUNIKASI ..............................................................................   105

                   C.  UNSUR-UNSUR KOMUNIKASI ................................................................   106
                   D.  ETIKA KOMUNIKASI .................................................................................   107

                   E.  KOMUNIKASI DI TEMPAT KERJA ..........................................................   108
                   F.  MELAKUKAN KOMUNIASI KANTOR ....................................................   111

                   G.  MENERIMA TAMU KANTOR ...................................................................   114

                   H.  PENANGANAN TELEPON KANTOR .......................................................   120
                   I.  VIDEO PEMBELAJARAN...........................................................................   124

               RANGKUMAN .........................................................................................................   126



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