Page 2 - 2016-2019 Just Better Care Strategy Plan

Why we are Just Better Care.
Every individual should have choice and control in how they live. Everyone should have the opportunity to lead an enriched life, to feel valued and achieve great things. Every individual has unique needs, dreams and aspirations. Everyone deserves to be treated with dignity and respect. These values are at the core of everything we do.
We are different. We don’t settle for the status quo. We go the extra mile, and strive to assist people to reach their goals, regardless of their situation.
We are both local and part
of a global network of community care professionals. This means we’re small enough to know each customer as an individual, and provide the most personalised and supportive service. And large enough to offer the most comprehensive suite of services and quality management systems, giving customers confidence that we can deliver on our promises.
Our national and international model means customers benefit from centralised and cost- efficient systems.
Our team of highly-trained and skilled professionals are committed to understanding their clients, providing compassionate care and encouragement. We are committed to investing in their skills and development to continuously improve our service delivery to customers.
We believe in maintaining
a sense of community
and connection, helping
our customers remain as independent as possible.
Our mission is to empower people to live independently, lead full lives, participate in their community and create opportunities for themselves.
We don’t believe in labels. No one is defined by their need for support or services, and we take proactive steps to ensure that every customer is treated with respect.
Our comprehensive disability and aged care services give every individual a unique solution for their requirements and lifestyle. We’re flexible, respecting the diversity of our customers
and their different needs
and preferences. We provide innovative, creative solutions, supporting many customers across the country.
Our people, our approach, our values, our network and our connection to the local community. It all adds up to Just Better Care.
Alison Chandler
Chief Operating Officer Just Better Care
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Strategic Plan