Page 39 - Staff Handbook 2024

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documenting the notes
Marked with a line when
documentation does not use all the
space in the line.
Community Support Professionals
are required to review the customer’s
communication book, if in use, prior to
the start of their shift to ensure they
have a clear understanding of the
customer’s current needs.
Customer In-home File
Some customers may choose to have
a customer file, which is kept in their
home. A customer’s file may include
the following information:
Contact information
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Doctors, pharmacists and specialists
The customer’s emergency person
Just Better Care office details
Support plan and/or roster
Customer’s care plan
Healthcare plans
Clinical documentation
Risk assessments
Communication notes – for
Community Support Professionals
to provide feedback to one another
on tasks completed, any customer
comments or requests and any
other useful information
Registered Nurse form (optional)
– for private customers who use
RN services (this form may only be
completed by an RN).
Service Delivery 39