Page 45 - Staff Handbook 2024

Customer
Care
Our Customer Care
Just Better Care is committed
to ensuring people from diverse
groups can access services that
are sensitive to their backgrounds
and circumstances. This includes
respecting a customer’s individual
interests, customs and beliefs. We
work collaboratively with specialist
service providers to facilitate services
for special needs groups where
appropriate.
Just Better Care recognises that there
are groups of people who may find
it difficult to access information and
services and as a result do not receive
appropriate care.
Under the Aged Care Act 1997, people
with special needs include people who
identify with or belong to one or more
of the following groups:
People from Culturally and
Linguistically Diverse
Backgrounds (CALD):
Customers are defined as CALD
when they have particular cultural or
linguistic affiliations due to their:
•
•
•
Place of birth or ethnic origin
Main language other than English
spoken at home
Low or limited proficiency in
spoken English.
Customer Care 45