Page 50 - Staff Handbook 2024

Reporting Information
As a Just Better Care employee it
is important you are aware of our
procedures around hazard, incident,
critical incident and injury reporting.
You have an obligation to report
any hazards you observe, to prevent
workplace injuries and report
incidents (including critical incidents)
and injuries in a timely manner.
Definitions
Hazard—a source of potential damage
or harm (e.g. physical/environmental
hazards, manual handling,
physchological/physcosocial hazards,
chemical, infection/hygeine, falls risk,
electrical, access, animals or wepons
etc.
Injury —an event where a staff
member or customer is injured (e.g.
physical injuries, phycological injuries
or infectious diseases acquired at
work).
Critical incident—a very serious
(or traumatic) incident or injury
that might include a death, risk of
death, abuse, neglect or exploitation,
abandonment, serious harm or injury,
alleged criminal activity, inappropriate
sexual behaviour, property damage
and/or emergency situation such as
bomb threats, hostage situations,
and natural disasters. This also
includes staff being exposed to sexual
harassment, sex-based harassment,
sex-discrimination, victimisation or a
hostile workplace environment.
50 Incident—an instance of something
happening. Events, behaviours and
circumstances that impact on self
or others or have the potential to
cause harm (e.g. a concern, refusal
for servicem breach of policy or
procedure, missed medication,
damage to personal belongings, etc.).
A copy of the hazard, incident, critical
incident, injury report processes and
e-forms are located on the Intranet
(which can be accessed on via the
My JBC App). For some offices, the
mobile app has the ability to report on
hazards, incidents, critical incidents
and injuries. It is important to report
all incidents, hazards & injuries to your
local office in a timely manner.
Just Better Care has mandatory
reporting obligations under the
Serious Incident Response Scheme
(SIRS) for Aged Care, and the NDIS
Reportable Incidents Scheme. There
are also a range of other mandatory
reporting obligations, depending
on the type & severity of the critical
incident. Employees must report
critical incidents immediately to
their office (or via e-form/mobile app
process). This will enable the
Just Better Care offices to take
appropriate follow up action; and to
fulfil mandatory reporting obligations.
Intranet link:
Human Resources > Staff
Handbook Related Resources >
PRHR011_Procedure – Incident
Hazard and Injury Reporting1
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