Page 65 - Staff Handbook 2024

A T H E
Act
Professionally
Ensure that you
are evaluating
the situation
and acting as
professionally
as possible,
asserting the
boundaries for
carer/customer
interaction.
Ask
Ask for support,
time out,
resources;
whatever you
need to ensure
you are able to
continue with
your duties,
while feeling
supported.
Take Action
Stop the service,
remove yourself
from harm and
contact your
Coordinator to
organise what to
do next.
Take Time
Take time to talk,
take time out,
or take time for
yourself after
your shift, to take
care of yourself.
Honour
Honour your
feelings. You
have the right
to feel safe and
comfortable
at work.
Help and
Support
Reach out to your
Coordinator or
EAP counsellors,
they are there
for you. You are
not alone.
Establish
Establish
boundaries going
forward, establish
knowledge
around processes
and procedures if
necessary.
Educate
By reporting, this
situation can be
evaluated and
will help others to
manage similar
situations going
forward via
education and
awareness.
Work Health & Safety 65