Page 14 - Just Better Care Contractor Handbook

Positive Behaviour Support & Restrictive Practices
Just Better Care contractors must always follow any behaviour management plans that have been shared with you and contractors must not engage in any restrictive practices.
What Are Restrictive Practices?
Restrictive practices are any type of support or practice that limits the rights or freedom of a person.
Examples of restrictive practices might include:
Seclusion
This is when a person is put in a room and cannot leave.
Chemical
This means the use of medicine to control a person’s behaviour.
Mechanical
This is when something is put on a person to stop or make it harder for the person to move or to control their behaviour.
Physical
This is when the person uses their hands or body to stop or lessen a person’s ability to move.
Environmental
This is when a person’s daily life
is restricted. For example, stopping a person from going places.
Psychosocial
This is when the person tries to control what the person can do. For example, not talking to a person, taking away something as a form of punishment.
Contractors must ensure that regardless of customer behaviour/ behaviours of concern, a customer’s human rights are at all times maintained.
Important Fact Sheet
Restrictive Practices Fact Sheet
Service Delivery & Feedback
Just Better Care© Contractor Handbook 14