Page 16 - Just Better Care Contractor Handbook

Customer Care
Just Better Care is committed
to ensuring people from diverse groups can access services that are sensitive to their backgrounds and circumstances.
This includes respecting a customer’s individual interests, customs and beliefs. We work collaboratively
with specialist service providers to facilitate services for special needs groups where appropriate.
Just Better Care recognises that there are groups of people who may find
it difficult to access information and services and as a result do not receive appropriate care.
Under the Aged Care Act 1997, people with special needs include people who identify with or belong to one or more of the following groups:
People from Culturally and Linguistically Diverse Backgrounds (CALD):
Customers are defined as CALD when they have particular cultural or linguistic affiliations due to their:
• Place of birth or ethnic origin.
• Main language other than English
spoken at home.
• Low or limited proficiency in
spoken English.
Customer Care
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