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Local Franchise Owner, Tony, says, “What really makes her the best in her field is that building deep connections is something that comes very easily to Lily.”
From aiding an elderly man’s recovery and independence
after a fall to assisting a couple
in crafting an inclusive home environment for their child, Lily is renowned within Just Better Care for consistently transforming customer aspirations into reality, Tony says.
“She invests time in understanding individual needs, preferences, and goals, creating trust and empathy.
This personalised approach ensures that her care plans are tailored to each client’s unique circumstances.”
Christine Moore, family member of a Just Better
Care customer, credits Lily for affording her “the privilege” of being able to look after her Mum and Dad at home.
“When I do need something, she’s quick to ensure this need is met. Lily always responds swiftly to any messages or requests. She’s an absolute professional angel, and I cannot thank her enough for the amazing support she gives,” Christine says.
National Award Finalists
KATE
Case Manager
Just Better Care Melbourne Bayside
& South East Melbourne
LOUISE
Community Support Professional
Just Better Care Hills to Hornsby
Category Award Winners
HIROMI
Champion of Just Better Care Values in 2023
Just Better Care Melbourne North West & Melbourne Inner East
KAREN
Champion of Just Better Care Values in 2023
Just Better Care Brisbane North CBD & Brisbane Outer North
JOHN
Most Outstanding Team Player of 2023
Just Better Care Mid North Coast
CATHIE
Most Outstanding Team Player of 2023
Just Better Care Western Victoria
LIZ
Role Model & Mentor of 2023 Just Better Care Mid North Coast
CHERVL
Role Model & Mentor of 2023
Just Better Care Hawkesbury Nepean & Blue Mountains
ANDREW
Most Inspiring Customer Story of 2023
Just Better Care Gippsland
KEN
Most Inspiring Customer Story of 2023
Just Better Care Eastern Suburbs Group
SHAKIRA
Safety Champion of 2023
Just Better Care Brisbane North CBD
& Brisbane Outer North
KATHRYN
Commitment to Training & Development for 2023
Just Better Care Hawkesbury Nepean & Blue Mountains
“We wish to publicly acknowledge all the incredible work you do to ensure you continuously raise the bar when it comes to best practice. Thank you for your wonderful efforts in striving to uphold the Just Better Care ethos.”
Rebecca, General Manager – People & Culture from Just Better Care Australia says, “On behalf of our entire team, we would like to congratulate all finalists and winners in the 2023 National Possible Awards.”
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