Page 16 - Possible Magazine - Issue 7
P. 16

 “We have amazing staff who
are so passionate about supporting our customers to achieve their goals,” said Rebecca Harris, Head of Human Resources at Just Better
Care Australia.
“The Possible Awards are how we celebrate that passion.”
Almost a year ago, the Possible Awards were conceived to reward and recognise the efforts of outstanding Just Better Care staff, and commemorate the powerful bond between Support Professionals and customers.
The awards invited customers and staff to nominate a Support Professional, Nurse or office staff member that they thought had gone above and beyond in their role.
Almost 280 stories of care, compassion and connection were submitted; a rare insight into the work of Support Professionals across Australia.
Rebecca said the highlight in 2018 was “absolutely, the beautiful stories” that customers had submitted.
“At head office, we hear small snippets about the work of our staff in the occasional card or a message, but to read hundreds of stories of support was overwhelming,” she said.
The small reviewing committee was flooded for weeks by the influx of submissions.
Working through them, they
read stories that were inspiring,
stories that were funny and stories of companionship – each one as unique as the connection behind it.
“I remember thinking this is why we do what we do,” Rebecca said.
She said the reviewing committee worked hard to select winners who best
displayed a care and compassion that embodied the bond between Support Professional, Nurse or office staff member and customer.
Rebecca said the awards ultimately celebrate the meaningful impact that Support Professionals have on their customers’ lives.
“Support Professionals work alongside our customers to enable and empower them to achieve their goals. It
is a very special relationship. Their Support Professional might be the only person they see all day,” she said.
Last year, Leanne from Just Better Care Central Coast and Christine from Just Better Care Gold Coast were recognised for their amazing work, as the overall winners of the 2018 Possible Awards.
“They were humbled, excited and lost for words. I think to be recognised by both their peers and their customers was an incredibly emotional moment for Christine and Leanne,” Rebecca said.

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