Page 25 - Just Better Care Possible Magazine Issue 9

“People think of big cities as lacking the community character of a country village, but it couldn’t be less true for us,” she says.
Lily knows her neighbours, and visiting customers every day is fast becoming woven into the fabric of city life.
“Admittedly, I wanted to break free of my commute on public transport and walk to work every day!” she laughs. “My husband and I love the freedom of it.”
The determination to do good and live well is shared by Lily and her growing team.
There was a lot to learn and set up when Lily and her husband opened their doors.
“I’m not from the care industry but I had the motivation to work for
myself and work hard,” Lily says. Being the first time Lily and her
husband had ever worked in the industry, they learned how to work with customers and make sure they were responding to everyone’s needs.
“Our motto is: ‘We don’t miss appointments!’” Lily laughs.
Seeing the positive feedback and the strong relationships her staff are building with customers, Lily is now considering pursuing a university degree in community care.
“It’s amazing to watch Support Professionals at work. They balance skill with emotional intelligence, knowing just what to do and say to enable their customers,” she says.
Proud of what they have achieved already, Lily has been able
to grow and expand their services and work alongside council in just over a year.
With increasing numbers of overseas students studying nursing and community care and renting in the area, Lily sees only good things for her future with Just Better Care.
To find out more about opening a Just Better Care franchise in your local area, go to justbettercarefranchise.com
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