Page 6 - 2019–2021 Just Better Care Strategic Plan
P. 6
04. POSITIONING STATEMENTS People
We believe success in this industry will rest on attracting and retaining highly skilled and engaged staff. Therefore we must have an attractive employer brand, heighten the employee experience, engage our people at all levels, invest in their development and create career pathways.
Technology
We believe franchisees and their customers will look increasingly to technology to empower them to have more control over their support services. Therefore we must stay abreast of relevant technology, and invest in and implement helpful technologies.
The JBC model
We believe there will always be opportunities to gain efficiencies in our systems and processes. Therefore we must focus on evaluating and streamlining business processes and systems without compromising on quality.
We believe it is important to understand our service streams and related business requirements and their impact on operations and profitability. Therefore we must use data science to provide business intelligence (BI) in a meaningful format to build understanding and facilitate informed decisions.
5
Strategic Plan
