Page 18 - ZaZa Hospitality LLC Brochure
P. 18

SER VICE


                                                                                                                                                      OVERALL CUSTOMER





                                                                                                                                                   SATISFACTION RATING






                                                                                                                                                                          Luxury Segment



                                                                                                                                                                              (BASED ON A 1,000 POINT SCALE)



                                                                                                                                                        ZAZA AUSTIN DOWNTOWN
                                                                                                                                                 ZAZA HOUSTON MEMORIAL CITY

                                                                                                                                                           ZAZA DALLAS UPTOWN
                                                                                                                                              ZAZA HOUSTON MUSEUM DISTRICT

                                                                                                                                                        THE LUXURY COLLECTION

                                                                                                                                                                THE RITZ-CARLTON
                                                                                                                                                                WALDORF ASTORIA

                                                                                                                                                                     LOEWS HOTELS
                                                                                                                                                                      JW MARRIOTT

                                                                                                                                                                     FOUR SEASONS
                                                                                                                                          INTERCONTINENTAL HOTELS & RESORTS

                                                                                                                                                                      GRAND HYATT

                                                                                                                                                                            ST. REGIS
                                                                                                                                                         SE GMENT A VER A GE

                                                                                                                                                                           W HOTELS
                                                                                                                                                                               ANDAZ

                                                                                                                                                                     TRUMP HOTELS
                                                                                                                                                                             CONRAD

                                                                                                                                                                         PARK HYATT
                              SERVICE                                                                                                                *HOTEL ZAZA USES SAME QUESTIONS/CATEGORIES ON ITS THIRD-PARTY ADMINISTERED POST-STAY COMMENT CARD
                                                                                                                                                                             SOFITEL
                                                                                                                                                                THOMPSON HOTELS

                                                                                                                                                                           FAIRMONT







                                                                                                                                                                                        19
                                                              18                                                                                  AND CAN EASILY EXTRAPOLATE ITS SCORES OVER THE SAME TIMEFRAME AS JD POWER STUDY (MAY 1, 2019 TO MAR 31, 2020).
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