Page 19 - ZaZa Hospitality - Brochure
P. 19
SER VICE
OVERALL CUSTOMER
SATISFACTION RATING
Luxury Segment
(BASED ON A 1,000 POINT SCALE)
ZAZA AUSTIN DOWNTOWN
ZAZA HOUSTON MEMORIAL CITY
ZAZA DALLAS UPTOWN
ZAZA HOUSTON MUSEUM DISTRICT
THE LUXURY COLLECTION
THE RITZ-CARLTON
WALDORF ASTORIA
LOEWS HOTELS
JW MARRIOTT
FOUR SEASONS
INTERCONTINENTAL HOTELS & RESORTS
GRAND HYATT
ST. REGIS
SE GMENT A VER A GE
W HOTELS
ANDAZ
TRUMP HOTELS
CONRAD
PARK HYATT
SERVICE *HOTEL ZAZA USES SAME QUESTIONS/CATEGORIES ON ITS THIRD-PARTY ADMINISTERED POST-STAY COMMENT CARD
SOFITEL
THOMPSON HOTELS
FAIRMONT
19
18 AND CAN EASILY EXTRAPOLATE ITS SCORES OVER THE SAME TIMEFRAME AS JD POWER STUDY (MAY 1, 2019 TO MAR 31, 2020).
