Page 6 - Demo

1 STARTS WITH A A CUSTOMER
Leaders work back from the the the customer problems they are trying to to to solve They invest time to to to to communicate their their vision and build teams that create long term value for the the the customers customers covering their their needs and and looking to to to innovate around customers’ changing demands A leader shows this when they do the the following:
• Encourages their team to to gather information about underlying internal/external customer needs • Challenges team members to to to provide superior solutions to to to changing internal/external customer requirement • Creates an an organisation which is is obsessed with delivering excellent experience to to internal/external customers Does not settle for for average sets bold vision for their teams • Asks questions which lead to service improvement both internally and/or externally