Page 60 - Valor Hospitality Partners - Casa Anfa Project
P. 60

TRAINING AND DEVELOPMENT







         • Create mock service schedules.                                                        •    Implement and train on food menu description – to include,
                                                                                                         •   Food glossary
         • Develop complete F&B FTE counts.
                                                                                                         •   Food tasting sheets
         • Recruit F&B associates.                                                                       •   Food safety allergens


         • Conduct Valor’s foundation document training.
                                                                                                 •    Implement and train on full beverage program – to include,
         • Implement and train on Valor’s F&B orientation, guidelines and                                •   Tap wine system (If applicable)
            syllabus.                                                                                    •   Spirits guide


         • Implement and train grooming, attire and dress code guidelines.                               •   Beer guide
                                                                                                         •   Wine guide
         • Implement Valor’s 3-4 week F&B training master plan.                                          •   Cocktail guide


         • Implement and train F&B steps of service - to include,
                •    Sequence of service steps                                                   •    Implement ongoing skill verification tests – to include,

                •    Technical proficiency/verbiage                                                      •   Breakfast/lunch menu test
                •    Guest handling/complaint guidelines                                                 •   Appetizer/small plate test
                •    Upselling techniques                                                                •   Entrée test
                                                                                                         •   Dessert Test

                                                                                                         •   Steps of service test
                                                                                                         •   Mock service test/certification
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