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OFFICE MANAGER
(BUSINESS OPERATIONS)
• Assist with day to day operations (see receptionist)
• Staff scheduling and shift coverage
• Troubleshooting technology issues
• Work directly with the practice owner in goal setting and operational decisions
• Oversee and ensure the overall operations of the clinic run smoothly
• Marketing through websites, newsletters, and referral programs
• Budgeting office expenses
• Implement and monitor office policies and procedures
• Plan and organize staff meetings
• Provide hands-on support to team members
• Create and update an Office Policy and Procedure Manual
• Interview potential employees
• Handle difficult circumstances and conflict
• Month end procedures

RECARE COORDINATOR
(SYSTEMS MANAGEMENT)
• Develop and maintain proper recare system
• Ongoing follow-up and scheduling of patients due for regular hygiene care
• Educate patients on importance of preventive care
• Manage statistical information

TREATMENT COORDINATOR
(SYSTEMS MANAGEMENT)
• Perform new patient interviews
• Manage incoming and outgoing insurance estimates
• Patient consultation and case presentation for recommended treatment plans
• Present financial options and set up financial agreements
• Develop and maintain a proper treatment and predetermination tracking system
• Prepare monthly treatment reports

ACCOUNTS RECEIVABLE AND PAYABLE
• Follow-up with insurance on outstanding claims
• Follow-up with patients on outstanding account balances
• Manage delinquent patient accounts (Collections)
• Manage write off and refund requests
• Ensure payment of invoices for operational, product and maintenance costs
• Manage payroll
• Bank deposits
• Prepare monthly financial reports
• Develop and maintain a proper financial tracking system

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