Page 33 - Ranger Home Care - Client Handbook

22. Security
22.1 Carers should be given copies of keys for them to use, whilst working for you. No keys should be left outside the house.
22.2 Fire safety is very important, we ask that you have a smoke alarm fitted with batteries replaced regularly and a suitable fire extinguisher. We would recommend a fire blanket for kitchen safety.
22.3 Electrical safety requires that your home fuse box has an automatic ‘trip’ or circuit breaker. Should your house electrical date back to before the fitting of these safety back-ups, you are required to provide a removable circuit breaker plug for the use of the Carer where they see necessary.
23. Holiday
23.1 Carers are entitled to 28 days holiday per year. Please note, live-in carers do often take longer holidays or work on a rota basis. During this time Ranger Home Care will provide replacement cover at no extra charge to the client. Two weeks’ notice is required by Ranger Home Care, but Carers do not always honour this, we will keep you informed of all holiday bookings. In case of an emergency Ranger Home Care will provide another live-in carer.
24. Conduct
24.1 The client and carer shall treat each other with mutual respect.
24.2 Abusive and/or rude behaviour towards any Ranger Home Care staff shall not be tolerated under any circumstance by representatives or clients.
24.3 In the event of the clients using aggressive or threatening behaviour towards any Ranger Home Care Staff, Ranger Home Care shall be entitled to withdraw the carer and our services immediately and terminate the agreement forthwith. This will still incur a 48-hour notice period cost.
25. Continuous Improvement
25.1 Ranger Home Care is continuously working to improve performance and may change or amend policies to better their services. All variations to this agreement, except which form the subject matter of the Personalised Client’s Care Plan, must be confirmed in writing by a Director of Ranger Home Care and the client.
25.2 As part of continuous improvement Care Plans are reviewed daily by the carer, and amendments are made. At each spot check, review and telephone conversation Ranger Home Care Management will always review and update the care plan accordingly and ensure the updated Care Plan is in the Client’s home. If the family have any updates to the care plan please ensure these are emailed to admin@rangerhomecare.com.
25.3 All Ranger Home Care Policies and Procedures are available by request to Ranger Home Care.
26. Death of Client