Page 4 - HOTEL F.O MODULES - prep

CONTENTS

Features & Facilities.......................................................................................
4
Accommodation.............................................................................................
6
About Hotel Front office.................................................................................
11
Front office Operations..................................................................................
12
Guest cycle in Hotel........................................................................................
13

Operational structure of Front office.............................................................
15
Roles & Responsibilities..................................................................................
16
Front office SOP’S...........................................................................................
22

Front office Accounting..................................................................................
25

Formulas used on daily basis..........................................................................
28

Glossary...........................................................................................................
29

FAQ’s...............................................................................................................
34

Answers…………………………………………………………………………………………………….
42

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