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5            Lesson 5


              Internet connection problems & solutions



                         Troubleshooting process اهحلاصإو ءاطخلأا فاشكتسا ةيلمع


                   1- Identify the problem Is it a hardware or software problem.
                   2- Think about and plan might solve the problem.

                   3- Try the potential solutions.
                   4- Which solution worked?

                   5- If you don’t find a solution, ask your teacher or a member of your
                       family for help.


                        Common computer problems and possible solutions


                           Problem                                          Possible solution



                                                                 1- Restart your computer
                Computer slows down when
                                                                 2- Check app updates
                        opening an app
                                                                 3- Delete unwanted apps


                                                                 1-  Check Wi-Fi signal
                     Browser running slow
                                                                 2- Update apps


                                                                 1- Check Wi-Fi signal
                                                                 2- Check that the router is connected

                    No internet connection                       3- Restart router
                                                                 4- Try a new ethernet cable

                                                                 Contact your ISP

                                                                 1- Restart computer and router
                       Slow to download
                                                                 2- check internet speed








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