Page 7 - discover

5 Lesson 5

Internet connection problems & solutions

Troubleshooting process ‫عملية استكشاف الأخطاء وإصلاحها‬

1- Identify the problem Is it a hardware or software problem.
2- Think about and plan might solve the problem.
3- Try the potential solutions.
4- Which solution worked?
5- If you don’t find a solution, ask your teacher or a member of your

family for help.

Common computer problems and possible solutions

Problem Possible solution

Computer slows down when 1- Restart your computer
opening an app 2- Check app updates
3- Delete unwanted apps
Browser running slow
1- Check Wi-Fi signal
No internet connection 2- Update apps

Slow to download 1- Check Wi-Fi signal
2- Check that the router is connected
3- Restart router
4- Try a new ethernet cable
Contact your ISP

1- Restart computer and router
2- check internet speed

7