Page 6 - E-Modul Proses Bisnis di Bidang Teknik Jaringan Komputer dan Telekomunikasi Kelas X
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E. Analisis Kebutuhan Pelanggan ........................................................... 19
LATIHAN ................................................................................................... 36
BAB III STRATEGI IMPLEMENTASI .................................................. 37
A. Mengenal Strategi Implementasi Bisnis ............................................ 37
B. Rancangan Strategi Bisnis .................................................................. 38
C. Langkah-langkah Strategi Implementasi Bisnis ................................. 39
D. Masalah yang terjadi dalam Strategi Implementasi Bisnis ................ 40
E. Analisis Bisnis dengan SWOT ............................................................. 40
LATIHAN ................................................................................................... 52
BAB IV PROSEDUR KEPUASAN PELANGGAN ............................... 53
A. Mengenal Prosedur Kepuasan Pelanggan ......................................... 53
B. Indikator Kepuasan Pelanggan .......................................................... 54
C. Cara Mengetahui Kepuasan Pelanggan ............................................. 55
LATIHAN ................................................................................................... 57
DAFTAR PUSTAKA ................................................................................. 62
GLOSARIUM ............................................................................................ 63
BIOGRAFI PENULIS ............................................................................... 66
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