Page 152 - Your Leader Within Introduction

If you are a leader of people and have any desire to achieve major improvement to the organization you lead, you must read Doug Krug’s book “The Missing Piece in Leadership.” Several quotes from this great book are shown here.
The essence of Doug’s work is that you get what you focus on. If you want to make things better, you focus on making things better. If you want to find what is wrong and fix it, you will get more of what is wrong. He has proven that in years of consulting with organizations large and small. He also teaches at Johns Hopkins University. A brief summary from his book:
“The best-performing organizations achieve the highest levels of both organizational results and human satisfaction concurrently. And those leaders who typically produce more results have learned to integrate the intuitive with the intellect.”
“When primary importance is given to what is desired, traditional factors, such as cost containment, quality improvement, higher productivity, increased sales, enhanced customer service, and increasing profitability become secondary concerns.
“Improvement in these hard measures is seen as the results of how well leaders are managing the soft people issues, including how well they are focusing
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