Page 17 - TelecomReseller JunJul 2014

TelecomReseller
Technology
OSTRANDER: HOSTED SEE PAGE
TM
eVrOaIcPtOioRnON-20
19
Int

Reseller
PREMISES?
UCNetworks
Ruffin27
TRAHAN: A CRASHSEE PAGE
20
COURSE IN
CONVENTION
The Voice of Unified Communications and Collaboration
Colwell 19
NETWORKING
The Voice of Unified Communications and Collaborations

BNixoN
YRD

by David Byrd, CMO, ANPI – dbyrd@anpi.com
Off-site, out of

mind? Not so
Top 5 Hosted
fast: On-site power with
cloud services
Unified
Communications
By Duston Nixon, Marketing Communications Specialist,
MM
inut
ema
n UPS
Best Practices
oving telephone systems, serv-
ers, and data storage offsite has
Fbecome a top priority for busi-
nessesoorfmaolsltsbiuzseisn,eussseus,aHllyostweditUhnaifiheedftylist
of requCiroemmeunntsictaotioenssiusraemreislsiiaobnilcirtiyti.cal
The feeling is often out of sight, out of
application. Few can continue to operate
mind once these services have been acti-
effectively – if at all – when communications
SSeeeEEnnggaaggeeClolouuddaatt: : vated. The reality, however, is that they are
suddenly go down. Therefore, it is extremely
EnterCpirsicseo CLiovnen! e2c0t142014
only as reliable as your own infrastructure.
important that the selected service provider
BBooothth44011
How can you ensure a steady link to your
follows certain best practices that ensure the
cloud? It starts with reliable power.
M Ma r a c y h 1 1 8 7 - - 2 2 2 0 , , 2 2 0 0 1 1 4 4
availability of the service. There are many best
SanOrFlaranndcois, cFoL, CA practices that a hosted service provider should
A Strong Connection Begins with
follow, but these are my Top 5:
Strong Power
Clloud-Based Calll Recordiing & WFO Ideal for
All cloud services, no matter how reli-
BYRD continues on page 22 ››
able, depend on a simple internet connection
SaaS and Other Hosted Service Providers
See NIXO
N, page 26
MFARLAND
C
L
by Rick McFarland, CEO,
e
w
Voice
is
4N
et
O On nee ooff ttood daayy’s’s h hoott tteesstt ttrreen nd dss iin n S Saa aaS S iiss tth hee g grro ow wiin ng g rra an nk kss o off Differentiate
ccoonttaacctt cceentteerrss aand bussiineessseess sseeekiing cclloud--baasseed ssolluttiionss Encrypting the
f foorr ccaal l l l rreeccoorrd di in ngg, , q qu uaal li ittyy m maan naag geem meen ntt, , aan nd d o otth heerr w wo orrk kffo orrc ce e wave of big data
Yourself with
ooppttimimizizaattiioon((WFO))sseerrvviicceess..
Vertical Solutions Part 1
TeelSlSttrraatt’s’s Enggaaggee Clloud lleettss yyou ttaap tthiiss hiighlly prrofittablle
market to upsell your existing VoIP subscribers and reach
market to upsell your existing VoIP subscribers and reach
LBy Jonathan Lewis, director of product marketing, SSH
entirely new customers. Best of all, you can do this with:
entirely new customers. Best of all, you can do this with:
Communications Security
et’s face it: It’s getting harder and
Whhaatrdienrvteonsteollrya pshhoonuelsdystbeem.tBraunsisnfesrsred
• No capital or other up-front investment • No capital or other up-front investment
t o whiccuhstowmaerreshnooulsoen?geHrcoawrewarheatcluabsteolmiseorns
• Your existing infrastructure • Your existing infrastructure
uthsienpghonuer, awndebosftieten?thHe olawst tahrinegttheymwarnktetots
• TelStrat handling all implementation & system management • TelStrat handling all implementation & system management
do is lay out an additional expenditure for new
trending? Today, you can use Big Data
to help inform business decisions across
hardware. They care about what a contact center
industries. The prevalence of Big Data –
Engage Cloud is highly affordable and flexibly priced, with
Engage Cloud is highly affordable and flexibly priced, with
solution does—whether it integrates with their
and its ecosystem of applications and uses
both subscription and perpetual license plans available.
both subscription and perpetual license plans available.
back-office systems and tools, and fits into their
– has ballooned over the past decade. With
Your contact center and business customers are demanding
overall legacy environment. They want a system
increasingly easy and cost-effective tools
Your contact center and business customers are demanding
that allows call center agents to deliver a more
satisfying customer service experience which,
available to analyze – and monetize – mas-
these recording & WFO services in ever increasing numbers.
these recording & WFO services in ever increasing numbers.
ultimately, translates into more business.
sive amounts of data, organizations are
Don’t miss your chance to generate significant additional rev-
Don’t miss your chance to generate significant additional rev-
So how can a telephony reseller make sales?
discovering new ways to solve problems
enue with these business-critical services for no up-front cost!
enue with these business-critical services for no up-front cost!
The answer is to offer customized, easy-to-
and extract value.
deploy, software-based business applications
Traditionally, corporate staff controlled
Big Data applications, but as the uses of
Contact your authorized telecom equipment reseller or
Contact your authorized telecom equipment reseller or
with features that enhance the agent’s ability to
Big Data have proliferated the apps have
TelStrat for more information and a live demo!
TelStrat for more information and a live demo!
expediently resolve customer issues.
filtered down to the departmental level as
Yet, this kind of a solution differs dramatically
well. The pioneers of Big Data weren’t
from industry to industry. And this is where
especially concerned about security at the
resellers and dealers can take a challenge and
onset, yet as its use becomes more wide-
stpurenaidt inotroganiazdavtaionntasgem. uThste tarikcek isitgontiufircnant
sytoeuprs fotcousetnoscurreeatitnhgact uBstoigmiDzeadtasolauntiaolnystics’
atchcaetsesrvtoesdpaetcaifiicsvperotitceacltmedar.kAetnndeetdhse.yThneised
Call Recording I Quality Management I Coaching & E-Learning I Screen Capture I Speech & Desktop Analytics I Workforce Management
Call Recording I Quality Management I Coaching & E-Learning I Screen Capture I Speech & Desktop Analytics I Workforce Management
tios aascktilql sueitctkhlayt;cathnedrieff’esreantliaotte oyofugarsoaund to
sales@telstrat.com | 972-543-3500 | www.telstrat.com
sales@telstrat.com | 972-543-3500 | www.telstrat.com
cover.
BYRD continues on page 20 ›› See LEWIS, page 25
Engage CLOUD Ad-TR-JUNIOR-5-14-14.indd 1 5/14/2014 11:34:32 AM
Engage CLOUD Ad-TR-JUNIOR-2-6-14.indd 1
2/6/2014 10:52:03 AM

p1-28_TR_June/July_2014.indd 17
11/07/2014 19:51