Page 19 - TelecomReseller JunJul 2014

Telecom Reseller
19
March/April 2014
June/July 2014
Telecom Reseller 19

ACPWill return
sk AOLrWoELL
Connect and Communicate Connect and Communicate
next month
Inc. Inc.
Qby Timothy C. Colwell, Senior Vice President of
Is an MDMGsloblaultiBounsirneqssuiArneadlyttoicsu, pwpwowr.taBotYmOpD.?com comparable levels of service. The biggest
e-Commerce
We Buy business effect will be financial. Incentives
Tech
Savemoney by extending the life
Your Excess
to migrate to IP services will be offered by
A
Support A1 Telecom &
MDM (Mobile Device Management)
SIP carriers and prices for legacy services will
Networking
Oyo of
ur existing equipment.
software is not required to support
Trunking
Tra
in
ing
increase to encourage early migration. % STRANDER
Products BYOD; however, data security tops the list
Repairs
of enterprise concerns for mobile users. A
SUBSCRIPTIONS
Installation
variety of methods for securing data are By Tom Ostrander, Director of
CoLweLL
A1’s repair services will save you money by increasing
North American Channel Sales,
availaOblrec, hbauntgethaeddurletsims, autnesudbestcerimbeination
From products to training,
snom technology
the life of your equipment. Our technicians are fully
Hosted VoIP or
of how to seCcualrle: 8d0a0ta6w67it-h8i9n6a5 BYOD pro- gram is dependentuponspecific business
from installation services to excess purchasing,
equirements.rFax360260-9726
Web:www.avayaextra.com
A1 TELETRONICS DOES IT ALL.
trained in the planning, configuration, programming
Q
The key to suc-
Email: publisher@usernews.com
cessful telecom What does PSTN transitioning mean for busi-
and installation of telecom systems. In addition, all n-Premises?
A nesses?
PSTN transitioning will decommis-
management
repairs are backed by a two-year warranty.
We continue to redefine independent distribution within the telecommunications and networking channel ADVERTISING
Call: 360 260-9708 •
sion the traditional switched telephone
Othrough an unmatched dedication to quality and service. We’ll help you connect and communicate.
80.797.2983network and replace it with an IP-based
ByTimothnycCe.Ctohlweedlle,cSiesniionrVhicaesPbreseindemntaodfeGltoobal
Toll Free: 800 667-8965
ISO 9001
800.79.
w.a1teletronics.comreplace a legacy PBX system with VoIP, ISO 9001
Fax: 360 260-9726
network. Measures are being established Business Analytics AOTMP
AscdiNatd
www.a1teletr.
the next decision is whether to host
A
usiness leaders define success in
s
d
i
N
a
t
c
Web: www.telecomreseller.com/avayaextra by the FCC to ensure that during the
d
Th
otherwise. Any and all trademark rights associated with the manufacturers’ names and products are owned by the respective manufacturers.
e glo
bal
alli
ance
of
the it
ch
ann
el
As an Independent Distributor, A1 Teletronics, Inc. is not affiliated with the manufacturers of the products it sells except as expressly noted
The global alliance of the it channel
As an Independent Distributor, A1 Teletronics, Inc. is not affiliated with the manufacturers of the products it sells except as expressly noted
technology transition all customers receive
VoIP service in-house or use a hosted VoIP
otherwise. Any and all trademark rights associated with the manufacturers’ names and products are owned by the respective manufacturers.
financial terms. The business of
telecom management is no different.
service provider for a cloud-based solution.
When fixed and mobile telecom services
It’s likely one of the more common questions
are delivered for the most effective cost,
that business customers have for their VARs.
then financial success is achieved and the
The answer is not cut and dried. Customers
telecom management practice is success-
need to evaluate their network, business needs
ful. The objective is simple, but execution
and financial requirements. Here are some
against the objective is incredibly com-
of the primary considerations that should be
plex. Technology changes rapidly, carriers
factored before making a decision.
● Go Cloud if you want to contain capital reconfigure services and rates frequently,
costs. Hosted services shield you from having
and service consumption is insatiable. The
to buy and maintain pricey telecommunications
frequency of change in fixed and mobile
systems and other equipment.
Go Cloud if you have regular variations in telecom environments is the force that
● consistently challenges the goal of optimal
usage. Hosted providers can easily scale you up
service-to-cost performance.
or down on the fly and you only pay for what
Control over change is the singular key
you use. In-house systems are not as flexible.
to success for every telecom management
● Go Cloud if you don’t have an internal
IT department. You won’t have any hardware
program. Technical, operational and finan-
to maintain, and hosted service providers are
cial control enables telecom professionals
available to provide support virtually around the
to manage effectively and efficiently. The
Nick Davis is a VIP customer genesis of control is a telecom environment
clock.
baseline. A baseline includes all services,
● Go Cloud if your employees often technology and vendors that comprise the
He prefers to use email
telecommute. Many hosted providers provide
telecom environment. A solid baseline that
“hot desking,” or the ability to use your
has been evaluated and validated improves
And I’m his preferred agent customized desk phone from any location.
the ability of telecom management practi-
● Go Cloud if you have reliable bandwidth tioners to identify service waste, optimize
His emails get routed to me
and a good connection. This is especially true of
network services and drive unncessesary
small and even small to mid-sized businesses.
cost out of the environment.
I check his contact history While many applications are well suited to
Establishing a baseline of resources
the cloud even for very large enterprises, that is
managing the telecom environment and
Respond to his question promptly not always the case. Voice may not be the right
the processes that guide workflow is also
choice for hosted services for every company.
necessary. Optimizing the methods of man-
Here are some of the primary considerations.
Give him the VIP treatment aging the telecom environment and the
Take It In-House if you are a large
● structure of the organization improves ser-
enterprise. You will likely realize greater
Makes him happy
vice delivery ability, increases operational
economies of scale on your own. With an in-
efficiency, and improves the total cost of
house IT staff, you will also save money in the
Which makes my job easy
telecom ownership.
long run.
The highest level of telecom manage-
● Take It In-House if your business needs
ment success is achieved when complete
require interactive voice response (IVR), which
control of the environment is gained. To
lets callers interact with phone systems via
gain complete control, focus on estab-
keypad or speech recognition.
lis●hiTnagkeaIt Itne-lHecoumse ifeynovuirounsmagenist stbaatisce. line,
Pvraeldidicattaibnlge utshaegebpaastetleirnes,tyapnidcaollpytwimillizniontg the
ctoecsthcnuisctaolmaenrsdmoprerianthioanrdawl aerleeumpegnratsdeos forthe
leicnevnisrionngm.enttoimprovefinancialperfor-
m●anTcaek.e%It In-House if you have an in-
house IT staff. An on-site staff that is already
For more visit tcolwell@aotmp.com
intimately familiar with your network may
be better able to troubleshoot problems. The caveat is that they must be adept at IP-based
vPoiEceRinCfrYastructure, which is a relatively new
discipline.
Continued from page 3
While there are other considerations, this
a day, just to see how they were able to
overview provides a good foundation to come
slowly turn sand into a majestic castle was
to a decision about how to provide VoIP service.
A
amazing.
As a developer of SIP-based IP desk phones
For those that attended, the session
for both hosted and on-premise environments,
srneocmordionegssnowtihllavbeaapvaritliacbulaeraptr:ewfewrenwc.e.nter-
prWisehcaot nwneedcot.pcroemfe/roirsltahnadtoVARYsoaun’dll receive
eanteerpmriasielcwusitohmleorgs-hinavecrtehdeennetcieaslsartyo access
itnhfeorrmecaotirodnintogsm. ake the decision that best suits
theiWr tel’evceomamlreuandicyatsiotanrstendeedpsl.anning for our
Enterprise Connect 2015 participation and
hope to see you at the event too. %
You can keep the conversation going with Alan on Twitter
@AlanDPercy

p1-28_TR_June/July_2014.indd 19
11/07/2014 19:52