Page 21 - Telecom Reseller AprilMay 2015

April/May 2015 4 planetWebRTC November 2014 Telecom Reseller 21
The dedicated news source reporting on all things WebRTC
WebRTC’sImpactonYourBusiness

GENBANDandQUOBISCollaborateto Quickly Bri
n

IAdvanced WebRTC Capabilities to Service Provide
r
magine being at a Rotary Twant answered by a professional realtor, and he realtor starts a co-browsing session, where
Club meeting and the year ipping
when spending such a large amount of money,
the client gets to view the same screen that the
is 1995. A speaker gets up it is human nature to want to look the realtor in
realtor is browsing on. Co-browsing enables
and talks to the group about
by David Tipping, VP and General
Frisco, Te
two organizations to address the growing
a richer, more immersive communications
xas, and Vigo, Spain, November
Manager - Products, Sonus (www.
the eyes.
the realtor to delve into the details of the MLS
WebRTC app l
the value of the World Wide Web: the ability for 12, 2014 – GENBANDM, a leading
markets, help WebRTC allows a potential client to begin
listing and show a map of similar homes for sale
demand of service providers and enterprises
experience than any other product currently
you to represent your business as a 24 hour store developer of real time communications
for real-time embedded communications.
on the market. “GENBAND has carved out
revenue-gene their exploration with a static website. As the
to the client, all in real-time. he client at an
front. At the end of the speech, the speaker asks: businesses interact. hose that successfully
client develops a list of questions to ask the
airport, hotel, or even at home receives the same
software solutions, today announced
GENBAND’s SPiDR WebRTC Gateway
a distinctive leadership position in WebRTC
of a successf u
“How many of you have a webpage? Raise your embed the technology into their brand’s web
realtor, they have three choices.
experience as they would have if they were in the
it is collaborating with QUOBIS, a
is designed to enable the addition of high
through our SPiDR WebRTC Gateway
is the combin
hand if you have one.” As you look around the room, a local competitor’s employees are raising presence are going to drive customer loyalty.
hey can write them down and try to schedule
realtor’s oice. Questions about neighborhood,
leading provider of carrier-class uniied
quality communications across a range
and Kandy communications platform,”
WebRTC’s power is the ability, in the same static
a time to visit a realtor’s oice. Another option
schools, town expansion plans and such are
Collaborator a
their hands. When you get home, you check out communications solutions, on the
of web, telecommunications and other
said Brad Bush, Chief Marketing Oficer
webpage, to deliver a real-time experience. What
is to call the oice, connect with a realtor and,
answered by the realtor. he client sees the value
the GENBAN D
the competitor’s website and you ask yourself integration of the SIPPO WebRTC
applications. The SPiDR solution allows
for GENBAND. “Working with QUOBIS
is a real-time experience? It is the diference
using Multiple Listing Service (MLS) numbers,
of the realtor and the brand equity of the realty
The seamless
many questions. Am I losing business because
Application Controller with GENBAND’s
service providers to leverage advanced
to bring to market powerful WebRTC
between looking at hundreds of home listings
attempt to have their questions answered. Best
oice grows.
using REST A P
I am not on the World Wide Web? How do I SPiDRM WebRTC Gateway solution. These
communications services including video,
solutions will further help our customers
on a webpage and not having the correct relative
of all, if the realtor’s website is WebRTC-enabled,
Real estate is only one example; WebRTC
SIPPO WebR T
get on the World Wide Web? Do I have time to newly combined solutions, which build on
voice, presence, shared address book, call
create revenue-generating opportunities
context about the value of a home? Is the home
the client can press the “connect” icon to start a
unlocks a world of opportunity for countless
which provid e
maintain a website? I know I can do it, but the the successful integration and deployment
history, instant messaging and collaboration
in the expanding web communications
in the right school district? Is the neighborhood
video call with the realtor on the same page as the
diferent businesses verticals making customer
API for appli c
quality will be bad; will that tarnish my brand?
of GENBAND and QUOBIS solutions in a
that are embedded natively in applications.
ecosystem.”
one that is prized? hese are questions that you
MLS listing.
interactions easier and more personalized. n SPiDR WebR T
he questions remain the same in 2015. Are QUOBIS has already successfully tested
wide range of ecosystems, will allow the
The market-leading WebRTC Gateway offers
the potential implementati c o
my competitors ofering their customers a real- applications t Your WebRTC Tool Kit
time way of connecting to me using voice, video, different devi c
co-browsing, and data share? Is the competitor environments
able to walk a joint prospect through complex or SIPPO We b
mundane issues using a web browser that is on (WAC) is a ne
every smartphone, tablet, and laptop?
manages We b
Make no mistake: Web Real-Time seamless inte g
Communications (WebRTC) is going to once and BSS in N G
again change the way that consumers and
SIPPO WAC i
3GPP archite c
of advanced f
Support.com Launches Nexus identity man a
SupportCam Remote Video Support synchronized
Service, continued from page 13....
management,
control, statis t
variety of exi enterprise or
s s
“It’s all abo
A irst: remote video service integrated with of integrating
the leading support optimization solution
applications, ”
SupportCam is built right into Nexus, and is Chief Marketi
delivered along with real-time guidance on the solution is cu
agent’s computer screen.
than 100 serv
SupportCam is based on day-to-day around the w o
experiences of actual contact center allows us to a
representatives. Support.com has provided of customers w
outsourced contact center services for more than seamless solu
a decade to some of the most recognized brands deployments
in cable and retail. Our agents handle more than communicati
o
20,000 calls a day.
Unlike some similar products, there are no About GE
N
additional downloads needed.
New versions of SupportCam are available FROM THE C
automatically within Nexus.
EXPERIENCE T
Data about the use of SupportCam is captured leader in sma service provi d
as part of powerful Nexus analytics for contact 80 countries. SkylinkJS Javascript SDK for WebRTC
center managers.
improves IP n
he capabilities that SupportCam brings are scalable, sec enabled Web Applications
u
vital to supporting the Internet of hings (IoT), GENBAND’s m
where the number of connected devices is supports mult
projected to reach as high as 50 billion by 2020, video session • Easy to use and scale
s
according to Cisco’s Internet Business Solutions communicati o
Group.
on public an • Works on Desktop and Mobile Browsers
d
And, as experienced support representatives lexible, clou • Improved audio performance when compared
d
well know, most consumers are not familiar with IMS, edge an d
technical terminology or equipment and ind it its customers to mobile browser implementations
exasperating to describe what wire is attached increasing re • Enhanced performance due to direct hardware
v
where and exactly which lights are steady or and attracting
blinking. his kind of poor customer experience becomes a thing of the past with SupportCam.
learn more, v access to features such as VP8 acceleration
i
“his solution dramatically decreases the GENBAND.c
• Improved audio performance when compared to
o
overall load on the support function, and greatly About QU
reduces frustration, enabling increased customer QUOBIS is a mobile browser implementations
satisfaction, loyalty and repeat purchases,” in the deliver • No dependency on any on-device browser or web-view y
concluded Gomatam.
communicati o
SupportCam integration with Nexus and focus on secu • Easy to implement and use
Guided Paths(TM) delivers game-changing identity man • Powered by the Temasys Skylink Platform
a
results. SupportCam is unique in the support and enterpris e
marketplace because it streamlines the problem in Vigo, Spai n
resolution process and is built right into Nexus, the world. Q U
the lagship Support.com cloud-based sotware one of the le a
solution that functions like GPS for support and deploym e
agents. SupportCam works seamlessly with Nexus after being in v
Guided Paths, which are at the heart of the Nexus implementati o
ability to provide expert guidance to support more than 30
representatives during live customer interactions.
can be found

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