Page 11 - NewsLync Q2 2015

24 Telecom Reseller
September/Octobe
r 2014

INTERACTION RECORDING

AND QUALITY MANAGEMENT
SOLUTIONS

Interaction

Recording

And Quality

Management

Solutions

RECITE Xpress is a seamless, feature-rich SMB/ Simple User Interface
SME customer interaction management system RECITEM has been designed for easy cutover
that enhances interaction analysis, delivers
a solution to meet compliance requirements from one Call Recording System to another.
and ful lls speci c needs in the contact center Through the intuitive web based user interface,
and back o ce environments. RECITEM the RECITEM user experience makes it easy to
can be tailored to meet various enterprise navigate through calls and playback, while making
requirements by combining various software other RECITEM Software Modules available from a
single screen. Whether the end user is familiar with
modules to provide a clear, concise view of
the agent and customer experience. The other software or not, the user can be functional
RECITE Xpress call recording module delivers with RECITEM in minutes, without losing valuable
one-hundred percent logging to an entire s raining.
organization or to a selective group within
the organization. The RECITE Xpress Suite A Wide Range of Integrations
also includes a Quality Management module
RECITEM can capture voice from a wide range
which enables an organization’s supervisors PSTN and Communication Systems including
to evaluate employee interactions through the Avaya, Cisco, Asterisk and many more. RECITEM
use of customizable evaluation templates for integrates with most common communications
selected, randomly agged, or all employee
calls. Employee performance can then be platform, including most VoIP systems. RECITEM
viewed and measured graphically in a series advanced integrations include status updates and
of reports based on information collected agent actions to track voice communications from
from evaluation scorecards. RECITE Xpress is extension to extension as the call travels through
the communication system.
compatiblewithvarioussystemcon gurations,
including VoIP, TDM, and blended environments
Microsoft Lync
RECITEM Snapshot
Microsoft Corporation has c RECITEM as
RECITEM Snapshot is a Desktop Client that adds Lync 2013 compliant. This c ation means
Screen Capture and Live Agent Notes to the
that our integration level ers Microsoft Lync
RECITEM Xpress package. RECITEM Snapshot users the ability to record conversations in any
can be seamlessly added to RECITEM Xpress Lync mode, client, remote users, mobility users,
to provide a 360-degree view of the customer federated users and Lync Conferencing. Through
interaction.
our advanced integration, call setup times
are reduced while preserving the
RECITE MasCM

recorded in a central, searchable database.
RECITE MasCM is a PCI Compliance Module that By adding RECITEM software modules such
incorporates voice muting and screen capture as SnapshotM and MasCM, the Lync recording
blocking during compliance portions of the can be enhanced with PCI Compliance and
customer call, rendering sensitive information Screen Capture. RECITEM is one of the few Lync

unplayable by any member of the organization. recording systems on the market that can er COME
The Compliance Module supports both PCI and these advanced features a ordable price.
VISIT US
HIPAA Compliance standards.
at Ignite –

booth 365

WWW.NUMONIX.CO sales@numonix.co 1-855-NUMONIX 1-561-9522600

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