Page 5 - NewsLync Q2 2015

2nd Quarter 2015
NewsLync by Telecom Reseller 5
Intelligent Routing for Lync/
Business provides such as voice, video and screen
share?
Skype for Business 2015
While these types of needs have always existed,
contact centers have not been the answer for
most business units outside of the call center
teams, primarily due to cost. he expense
Eof acquiring, deploying and maintaining the
very business needs to intelligently route IT, Travel and others. As a result, organizations products that could provide this functionality
communication across their organization. PUENT will beneit from increasing productivity and have been cost prohibitive.
However, due to limited functionality in elevating overall customer/employee satisfaction.
While most commonly thought of for
most Uniied Communications (UC) products, As an example, Human Resource departments
replacing legacy contact centers, products that by Jeremy Puent, Product Manager-
most organizations currently implementing a are driven by employee satisfaction; however, natively leverage Skype for Business for call Content for Clarity Connect (http://
UC solution are not able to take advantage of organizational policy and processes dictate control and desktop client technology largely connect.claritycon.com)
the eiciency and functionality that intelligent routing provides.
routing of these interactions across modalities how and who within HR employees can communicate.
remove the barriers of deploying intelligent routing throughout the enterprise regardless of
Communication lows through organizations automatically and intelligently.
What if instead of reaching out to their their size or complexity.
by way of an established hierarchy that
What does this mean for organizations? It designated HR contact, an IM was sent to HR@ he approach of these sotware only solutions
has long relied on either person-to-person means that for the irst time, as a part of the MyCompany.com from the employees Skype for ofers a way for companies to increase eiciencies
communication or large, complex contact UC product that they deploy, organizations can Business contact list in? What if the employee’s to a larger portion of the company than just the
centers. he future of communications deliver a powerful set of routing and reporting interaction was intelligently routed to the most contact centers and ultimately increase the return
combines the power and simplicity of Uniied capabilities to areas of the business outside of skilled and available HR contact and still have on investment of their Uniied Communications
Communications with the ability to manage the
the contact center such as Human Resources,
access to all of the functionality that Skype for
product.

BCS Global adds

AiQ 5.0
Skype capability

to Virtual Connect

service portfolio
A complete, UCMA-certiied

BCS Global Networks, Inc., a cloud-based video contact center solution
and collaboration solutions provider, today
announced that it has bolstered its Virtual
Connect portfolio of services by enabling a
Skype gateway, allowing users to access a high-
quality video conferencing solution.
Evolve to
Virtual Connect, a personal on-demand
meeting space, enables high-quality, face-to- Tomorrow...
face video collaboration through a variety of
technologies from the boardroom, desktop,
laptop, or mobile device – anywhere, anytime.
he service is designed to provide shared
capacity through lexible meeting spaces that TODAY.
are always available to hold video meetings on
demand.
“We are excited to add Skype video support to
our next generation Uniied Communications
platform that provide our customers with the
best in conferencing services,” said Dan Tanel, CTO of BCS Global Networks.
5 ways AiQ will change the way
“Skype users are now able to connect using
video to their enterprise meeting rooms and
desktops through this innovative solution, you communicate with customers:
empowering users to select the most appropriate
video option for their application.”
1. Complete call center functionality for Microsoft Lync
Tanel added that BCS Global’s Virtual
Connect platform continues to evolve.
“Looking at the roadmap for future product 2. Enhanced outbound list & campaign management
releases, we are excited to announce the ability
for users to stream and record their meetings 3. Proactive outbound capabilities
directly to YouTube for on-demand and live
viewing, which provide businesses with new 4. Native UCMA integration to Lync
ways to distribute content in a timely manner,”
said Tanel.
5. Future-proof investment
BCS Global delivers on-premises, public
and private cloud solutions globally through a
mature channel partner program. Key to the
success of BCS Global’s service is the delivery of a conferencing and collaboration user AiQ 5.0 adds the missing puzzle piece to your
experience that is consistent, of high quality,
and always-on.
Lync based customer communication strategy.
Delivering this high quality managed service
involves embracing new technology (endpoints
and infrastructure) and advanced service and
support models.
L L e e a a r r n n m m o o r re e a a t t
Earlier this year, London-based BCS Global
merged with Video Guidance, one of America’s acqueon.com/aiq4lync
premier video conferencing companies. he
new global enterprise links BCS Global’s
capabilities in Europe and Asia with Video sales@acqueon.com
Guidance’s in North America. Video Guidance +1 (888) 946-6878 (North America/Europe)
became a wholly owned subsidiary of BCS and
retains the respected Video Guidance name and BUILDING BETTER RELATIONSHIPS
+91 44 6108-4800 (APAC/MEA)
brand in the U.S.
More at www.bcsglobal.com

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