Page 5 - Avaya Buyer's Guide 2015

Extra report on Avaya BUYER’S GUIDE 5 Extra Report on Avaya BUYER’S GUIDE 5

Call Contact Center Solutions (continued)
Enterprise Infrastructure/Enterprise Networks and Service Management/Enterprise Quality Monitoring and Management (continued)
Company
Solution name
Description
Avaya Platform
Website
Software load balancing delivers high availability for voice applications
Interactive Northwest, Inc.
INI Equilibrium
Avaya Aura® Experience Portal
www.devconnectmarketplace.com/ini
Company
Solution/Service name
Description
Avaya Platform
Contact Contact email
(INI)
Avaya Voice Portal
JSacpairdeanLttd. Jacada WeoVrkidspeancteMAogennittoDriensgktSoopl,ution Cus toemVeidr esnertvVicoeicseolauntidonVsidesoigMneodnitorpinrogviSdoeluatnioimn proved customer service experience by Av
ayAavoanyea-XS®coApgiean®t Videoconferencing whwtwtp.sd:e/v/cwownnwe.cdtemvacroknentpelcatcme.acorkme/tjpalcaacdea.com/spirent-
Agent S
cripting, and Visual IVR stre
amlining agent interactions with a large number of systems
Av
aya Aura® Experience Portal
communications
NMS Adaptive Limited
NMS Adaptive CTI Integration
Suite of computer telephony contact center applications designed to enhance small to midsize Avaya IP O ce www.devconnectmarketplace.com/nms-adaptive
Messaging
contact centers
OAISYS Voice Compliance and Quality
Avaya Aura®
www.devconnectmarketplace.com/oaisys
OAISYS
Voice Compliance and Quality Monitoring solutions
Company
Solution Name
Description
Avaya Platform
Website
Monitoring - Speech Analytics
Avaya IP O ce
Mutare
Spectrum Corporation Spectru
Mutare Speech-to-Text
m Uni ed Contact Center Reporting Co
Premise and cloud-based unified messaging solutions
plementary reporting solutions such as data collectors, desktop displays and wallboards Av
Avaya IP Office
aya Call Management System
www.devconnectmarketplace.com/mutare
www.devconnectmarketplace.com/spectrum-corporation
m
Symmetrics
Symmetrics nVision Reporting and Analysis Business intelligence solutions for contact center reporting and analysis
Avaya Call Management System www.devconnectmarketplace.com/symmetrics
Avaya Aura® Contact Center
Mobility
TelStrat Engage
Contact center management solutions for call recording, quality management and workforce
www.devconnectmarketplace.com/telstrat
Telstrat
Avaya Aura®
Company
Solution Name
Description
Avaya Platform
Website
optimization using Avaya Speech Analytics
Avaya IP O ce
iNEMSOFT
CLASSONE® iCAS
Software that connects Land Mobile Radios with Avaya Aura over IP/SIP allowing all parties to
Av communicate seamlessly.
Avaya Aura®
aya Business Communication Manager https://www.devconnectmarketplace.com/inemsoft
Xima Software Xima C
ronicall Call
history, call recording, and real-time reporting suite Av
aya IP O ce
www.devconnectmarketplace.com/xima-software
h
Tango
Enterprise Accelerator Fault Tolerant Software
Transforms any mobile device into an enterprise office phone, securely connecting enterprise and mobile networks.
Avaya Aura®
https://www.devconnectmarketplace.com/tango- networks
Collaboration Solutions
Description
Avaya Platform
Website
Company Solution name
Public Safety & E911 Solutions
Turnkey single server VMware® deployment of Avaya Agile Communication EnvironmentM
Avaya ACEM
www.devconnectmarketplace.com/cri
Communication Resources, ACE-CRI Turnkey Server
Description
Avaya Platform
Website
Inc (CRI)
Company Solution Name

911 ETC
CrisisConnectM
Complete, end-to-end E911 solution that is fully compliant with state laws and OSHA standards
Avaya Aura®; Avaya one-X® Communicator
www.devconnectmarketplace.com/911-etc-inc
On-site notification to key personnel, via screen-pop or e-mail, so that first responders may
www.devconnectmarketplace.com/conveyant
Development and Professional Services
Conveyant Systems, Inc
Sentry Emergency Location
Avaya Aura®; Avaya Communication
Avaya Platform
Company
Solution name
Description
Website
Management Solutions for E911-112
quickly be directed to the emergency
Server 1000
www.devconnectmarketplace.com/fcs-computer-systems
FCS Computer Systems
FCS Professional Services for HMS 400
Comprehensive installation and training services on the Avaya HMS 400 product
Avaya HMS 400
and 999
Sdn Bhd
RedSky Technologies Inc.
RedSky E911 Manager® & E911 Comprehensive E911 location protection and cloud-based national 9-1-1 routing service
Avaya Aura®
www.devconnectmarketplace.com/redsky-technologies
Anywhere® Network Service
www.devconnectmarketplace.com/vpi
Avaya Aura®; Avaya Proactive Contact
VPI (VoicePrint International) VPI EMPOWER E911 PSAP and WFO Suite Risk management, quality management, and performance optimization. Also provides Next
Enterprise Infrastructure/Enterprise Networks and Service Management/Enterprise Quality Monitoring and Management
Website
Avaya Platform
Company Solution name Description
Generation 9-1-1 recording of multimedia communications.
www.devconnectmarketplace.com/integrated-research Avaya Aura®
Integrated Research (Prognosis) Prognosis VoIP Monitor and Management Real-time voice quality performance management and monitoring
www.devconnectmarketplace.com/netiq
Speech Voice Recognition & Call Recording
NetIQ Corp d/b/a Attachmate
NetIQ UC and VoIP Management
Assessment, diagnostic and management tools for VoIP networks
Avaya Aura®
Website
Company
Solution Name
Description
Avaya Communication Server 1000
Avaya Platform
ObjectTel, Inc.
ObjectTel CLASSONE Endpoint Manager Sim
pli es the integration and management of critical communications Av
aya Aura®
www.devconnectmarketplace.com/objecttel
Calabrio
Calabrio ONE WFO and Analytics
Calabrio ONE is a workforce optimization and analytics solution
Av
Avaya Aura®; Avaya Call Management
aya IP Deskphones
System
https://www.devconnectmarketplace.com/calabrio
Phybridge Inc.
Phybridge POLRE
TDM to VoIP infrastructure solution
Avaya Aura®
www.devconnectmarketplace.com/phybridge
LumenVox
LumenVox Speech Automation Technologies
Automated speech recognition, text-to-speech, call progress analysis and speech tuning technology and services for a variety of applications
Avaya Aura® Experience Portal
www.devconnectmarketplace.com/lumenvox
Avaya IP O ce
Avaya Communciation Server 1000
Telstrat
TelStrat Engage Contact Center Suite
Contact center management solutions for call recording, quality management and workforce optimization using Avaya Speech Analytics
Avaya Aura®, Avaya IP Office, Avaya Business Communication Manager
www.devconnectmarketplace.com/telstrat
Messaging
Riskmanagement,qualitymanagement,andperformanceoptimization.AlsoprovidesNext AvayaAura®;AvayaProactiveContact www.devconnectmarketplace.com/vpi
VPI(VoicePrintInternational) VPIEMPOWERWFOSuite
Generation 9-1-1 recording of multimedia communications.
Company Solution name
Avaya Platform
Website
Description
Mutare Mutare Speech-to-Text
Avaya IP O ce
www.devconnectmarketplace.com/mutare
Uniied Communications Solutions
Premise and cloud-based uni ed messaging solutions

Website
Description
Company
Solution Name
Avaya Platform
Mobility Solutions
CAoumdpioanCyodes Solutio nAaumdeioCodes MediaPack Series Analog Des
crVipotIiPonGateways Av yAavPalaytafoArumra®; Avaya Communication
Wwebwsiwte.devconnectmarketplace.com/audiocodes na
Movitas Movitas
VoIP Gateways
Hosted Mobile Solution for Hospitality Con
nects guests’ mobile devices to the hotel communication system for in-house, local and Av
Server 1000
aya Aura®
www.devconnectmarketplace.com/movitas
www.devconnectmarketplace.com/duvoice
DuVoice
long-distance calling, making those devices virtual room phone extensions Avaya Communication Server 1000
DuVoice PMS Integration Supports the hospitality market by providing PMS interface, wake-up calling, guest voice mail Avaya IP Office
and on line guest administration
PublicSafetyandE911S olutios
FCSComputerSystemsSdnBhd FCSWinExpress Hospitality PMS
Integration
SIP-based, single server and interface system specifically designed for small, boutique hotels
with less than 200 rooms per property
Avaya IP Office
www.devconnectmarketplace.com/fcs-computer-
systems
Company Solutio
name Des
cription Av
ya Platform
Website
na
whwtwtp.sd:e/v/cwownnwe.cdtemvacroknentpelcatcme.acorkme/t9p1la1c-e.tco-imnc/inemsoft
9i1N1EMETSCOFT CrisisConnCeLcAtSMSONE®iCAS CompSloetfetw,eanrde-thoa-etncdonE9n1e1ctsolLuatniodnMthoabtilsefuRlalydciosmwpliitahnAtvwaiythasAtautrealoawvesraInP/dSOIPSHaAlloswtaindgaardllspartiestoAvayAavAauyra®Aura®
communicate seamlessly.
Avaya one-X® Communicator
Conveyant Systems, Inc Sentry
Phybridge Inc.
9-1-1 On-
Phybridge POLRE
be
site noti cation to key personnel, via screen-pop or e-mail, so that rst responders may quickly Av
TDM to VoIP infrastructure solution
directed to the emergency Av
aya Aura®
Avaya Aura®; Avaya IP Office; Avaya
aya Communication Server 1000
www.devconnectmarketplace.com/conveyant
www.devconnectmarketplace.com/phybridge
E
Communciation Server 1000
Video Solutions
www.devconnectmarketplace.com/redsky-technologies RedSky Technologies Inc. RedSky E911 Manager® &
E911 Anywhere® Network Service
Comprehensive E911 location protection and cloud-based national 9-1-1 routing service Avaya Aura®
VPI VPI EMPOWER WFO Suite
www.devconnectmarketplace.com/vpi
Risk management, quality management, and performance optimization. Also provides Next
Avaya Aura®
C(VoimcePpriantnIynternational)
Website
GeneDrateiosnc9r-1ip-1trieoconrding of multimedia communications Solution Name
AvayAa PvroaayctaivePCloantafcotrm

Global Interactive Solutions, LLC
GIS Hosted Video as a Service (VaaS) Cloud-based, feature-rich, multi-point video as a service. Seamless conferencing between Platform Independent
www.devconnectmarketplace.com/global-interactive-
Speech/Voice Recogniti
powered by Avaya Scopia Video
n and Call Recording
Conferencing
video end-points, mobile devices and pads
solutions
o
Company Solutio
name Des
cription Av
ya Platform
Website
na
www.devconnectmarketplace.com/callcopy Speech Analytics and Workforce Optimization solutions Avaya Aura®
CallCopy, Inc. cc:Discover WFO Solution - Speech Analytics
Avaya Proactive Contact
www.devconnectmarketplace.com/knoahsoft
Speech Analytics and Workforce Optimization solutions Avaya Aura® KnoahSoft
KnoahSoft Harmony
Avaya IP O ce

AVAYA-TESTED CALL RECORDING SOLUTIONS

Comprehensive support for compliance requirements
Quality assurance, evaluation and eLearning tools Ideally priced for the SMB and Midmarket

www.oaisys.com/avaya
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