Page 7 - Avaya Buyer's Guide 2015

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Avaya Aura
(continued)
Company
Solution/Service name
Description
Avaya Platform
Contact
Contact email

AudioCodes Ltd.
MediaPack 11x Analog VoIP AudioCodes MediaPack 11x Analog VoIP gateways provide VoIP connectivity to analog phones, fax Avaya Aura®
AudioCodes avayainfo@audiocodes.com
Gateways
machines and modems (FXS) or landlines (FXO).
Sales
AudioCodes Ltd.
Mediant 1000 and Mediant AudioCodes’ SIP Gateways SIP-enable CS1000 installations, allowing for analog stations, TDM Avaya Aura®
AudioCodes avayainfo@audiocodes.com
3000 VoIP Digital Media Trunking, or integration to other SIP applications via Avaya Aura Session Manager.
Sales
Gateways
Aura Alliance
Aura Alliance Client for The Client for Avaya is a Unified Communications software plug-in which seamlessly integrates in Avaya Aura®
Tony Parish
tony.parish@auraalliance.com
IBM® Notes® and IBM® IBM® Lotus® collaboration suite. It delivers rich UC experience to large organizations, providing
Sametime®
enterprise telephony capabilities
Aurora Innovation AB
TeleQ
TeleQ is call handling and callback system where incoming patient calls are directed to the TeleQ Avaya Aura®
Lars Ronnlov
lars.ronnlov@ain.se
application, it then schedules a call back with a nurse by ringing her & the patient back & effectively
conferencing the two parties together.
Avtec, Inc.
Scout VoIP Console ScoutisahighcapacityvoicecommunicationtoolthatintegrateswithAvayaplatformsusingSIP. It Avaya Aura® Michael Ridge mridge@avtecinc.com
also offers land mobile radio integration options for telephone to radio interconnect.

AXTEL, S.A.B de C.V
Axtel SIP Trunk Service
SIP Trunking solution
Avaya Aura®
Rafael Avila
ravila@axtel.com.mx
Azzurri Innovations CallMedia
A full-featured multimedia contact centre. Avaya Aura® Roy Sayles
roy.sayles@azzu.co.uk
Belgacom
Belgacom SIP Trunking SIP Trunking solution
Avaya Aura®
Stijn Everaert
stijn.everaert@telindus.be
service
Bell Aliant
Bell Aliant SIP Trunking SIP Trunking solution
Avaya Aura® Bernie bernard.robicheau@bellaliant.ca
Robicheau
Bell Canada
Bell Canada SIP Trunk Service
SIP Trunking solution
Avaya Aura®
Mike Knox
mike.knox@bell.ca

Biamp Systems
Tesira SVC-2
The Tesira SVC-2 is a modular Voice over Internet Protocol (VoIP) card for use with Tesira SERVER and Avaya Aura®
Jing Jiang
jjiang@biamp.com
SERVER-IO devices.
Biamp Systems
AudiaFlex VoIP-2 card
VoIP-2 Cards for AudiaFLEX enable conferencing over VoIP directly from AudiaFLEX, with two channels Avaya Aura®
Jing Jiang
jjiang@biamp.com
of VoIP interface per card.
Biscom, Inc
FAXCOM
Biscom fax servers offer a broad set of advanced features that allow you to eliminate fax machines Avaya Aura®
Matthew mpalmucci@biscom.com
and the handling of faxes by integrating faxes into your electronic workflows.
Palmucci
Blackchair Ltd
Spotlight
Spotlight is an operational behaviour toolset studying changes in the contact centre. It provides Core Avaya Aura®
Jason Owen
jason.owen@theblackchair.com
Auditing, Platform Utilisation Management , Operational Efficiency Analysis and Configuration
Management
Blackchair Ltd
Spotlight Release Spotlight is an operational behaviour toolset studying changes in the contact centre. It provides Core Avaya Aura®
Jason Owen
jason.owen@theblackchair.com
Management
Auditing, Platform Utilisation Management , Operational Efficiency Analysis and Configuration
Management
BT (Germany) BT Germany SIP Trunking SIP Trunking solution
Avaya Aura®
Rene Witthahn
rene.witthahn@bt.com
GmbH&Co,oHG
Service
BT Global Services BT SIP Trunking Service
SIP Trunking solution
Avaya Aura® Julie Ulliott julie.ulliott@bt.com

BTI (BT Ireland)
BT Ireland SIP Trunk Service
SIP Trunking solution
Avaya Aura®
Owen Watson
owen.watson@bt.com
Calabrio, Inc.
Calabrio Call Recording & Whether it’s delivering a more consistent user experience, increasing first-call resolution or improving Avaya Aura®
Austin Messer
Austin.Messer@calabrio.com
Quality Mgmt
agent efficiency and performance, Calabrio Quality Management helps you meet your business goals
your way—and deliver measurable results.
Calero Software LLC
VeraSMART® eCAS® Call The time-saving reporting tool for busy Telecom/UC Managers. Enables call collection, analysis, Avaya Aura®
Joe Sienkiewicz
joe.sienkiewicz@calero.com
Accounting
reporting, cost savings from Avaya PBX/UC including POD. Premise or Cloud. Options include wireless
call accounting, personal call identification.
CallScripter t/a IPPLus CallScripter
CallScripter is a contact center scripting solution which enables non-technical personnel to build Avaya Aura®
Wil Sokanovic/
wil.sokanovic@cken@callscripter.
LTD
dynamic and customizable scripts to guide agents through complex customer interactions using com
screen pops and conversational prompts, enabling them to reach the optimum outcome. Agents are empowered, compliance enforced and AHT reduced.

CallTech S.A.
CTLog
"Monitors Avaya Extensions/Stations through connectivity to Avaya Aura® Application Enablement Services and captures RTP audio streams using an in-line Ethernet network tap. “
Avaya Aura®
KenTracy
ken@callscripter.com

Capita Secure DS3000
DS3000 is an integrated communication control system used within the emergency services for Avaya Aura®
David Collins
dave.collins@capita.co.uk
Information Solutions
handling of 999/911 telephony and radio dispatch from a combined platform.
CCT Deutschland / CCT CCT ContactPro
A flexible, modular and customizable client-server solution for today's contact centers. The solution Avaya Aura®
Uwe Kreuter
contact@cct-solutions.com
Software
provides a unified interface for handling all inbound and outbound channels deployed by the contact
center.
CenturyLink
CLink SIP Trunking
SIP Trunking solution Avaya Aura® chris gillett christopher.a.gillett@centurylink.com
Cetis, Inc (fka TeleMatrix 3300IP Series and Single-Line SIP Common Area Phone Message Waiting Light. Used primarily as a guest/bathroom Avaya Aura®
Jose Quiros
jquiros@telematrix.net
Telematrix)
9600IP Series SIP Telephones
SIP set.

Charter Communications
Charter Business SIP Trunk Service
SIP Trunking solution
Avaya Aura®
Jim Bagnato
jim.bagnato@chartercom.com

CI (formerly Computer Instruments)
SPP (Screen Pop Premium)
Delivers traditional screen pop elements PLUS links to all caller-associated documents based on ANI capture/digits dialed. View document history, emails in and out, calendar, and even hand off links to Avaya Aura®
CI Sales Group
sales@instruments.com
“buddy.”

Claro / Codetel
Claro SIP Trunk Service
SIP Trunking solution
Avaya Aura®
Rafael Estevez
rafael_estevez@claro.com.do
CLEARCOM Clearcom SIP Trunk Service
SIP Trunking solution
Avaya Aura®
Klaus de Uranga kul@clearcom.mx
COMUNICACIONES, Langer
S.A.P.I.DEC.V.
Colt Technology VoIP Access
SIP Trunking solution
Avaya Aura®
Harsha Hedge
harsha.hedge@colt.net
Services
Communication CRI IS-Aura
CRI is leveraging Avaya Aura and taking it to the next level with IS-Aura. The flexibility of our Avaya Aura®
Scott McKechnie
smckechnie@crinj.com
Resources, Inc.
deployment options along with the numerous application combinations allows us to create the
Integrated Server that specifically meets your needs. Aura simplifies collaboration and delivers cost
savings and a smart, evolutionary path for your existing communication and now that we have virtualized it the benefits are numerous.

ConvergeOne Advanced Services
SimpliCTI RightNow CX-AES Adaptor
SimpliCTI's Oracle RNT-AES Connector is a voice and multimedia connector that delivers pre- established bi-directional and real-time integration between Oracle RightNow Technologies and the Avaya Aura®
Bonnie Smith
bsmith@converge-one.com
Avaya Aura® environment.

Conveyant Systems, Inc
TeleDirectory for SIP Console
Allows the operator to quickly and efficiently process calls with a single keystroke and "point and click" answer and transfer capabilities.
Avaya Aura®
Tim Kenyon
tim@conveyant.com

Conveyant Systems, Sentry E9-1-1 Solutions
Sentry E911 Solutions provide enterprises with features and functionality to assist them in an Avaya Aura®
Tim Kenyon
tim@conveyant.com
Inc
emergency. When a 9-1-1 call is placed, Sentry can identify the caller's location and provide on-site notification to security personnel and others allowing for an immediate and accurate first response.

Cox Communications
SIP Trunking
SIP Trunking solution
Avaya Aura®
William White
bill.white@cox.com