Page 8 - Avaya Buyer's Guide 2015

8 Extra report on Avaya BUYER’S GUIDE

Avaya Aura (continued)

Company
Solution/Service name
Description
Avaya Platform
Contact
Contact email
CXM
CXM Workforce Optimization Innovation in Workforce Optimization; including streamlined agent evaluation tools, modern coaching Avaya Aura®
Brad Odom
brad.odom@cxmrecord.com
Suite
practices through an integrated communication layer, speech analytics, and the most feature rich
workforce management solution on the market. cxmrecord.com
Data Track Technology
Eclipse CMS
Eclipse Call Management Software (CMS) gives you visibility of the response, utilisation and cost Avaya Aura®
Nigel Jones
nigel.jones@dtrack.com
control of your telephony network. It has been deployed worldwide for Governments, telecoms operators, and businesses.

Deutsche Telefon Deutsche Telefon SIP Trunk SIP Trunking solution
Avaya Aura®
Ulrich Petry
ulrich.petry@deutsche-telefon.de
Standard AG
Service
Dialogic Corporation
BorderNet 2020
Enables interworking between IP and PSTN networks via high-density optical, telephony, and Avaya Aura®
James Rafferty
james.rafferty@dialogic.com
Ethernet connections in a compact 1U form factor which handles signaling and media and can
deliver SIP services into SS7, SIGTRAN, PRI, and SIP-I networks providing capabilities that include SIP mediation, SIP-to-H.323 interworking, SIP back-to-back user agent (B2BUA), and IP-to-IP transcoding of
voice and video for network access applications.

Dialogic Corporation
Dialogic® ControlSwitchM System
The Dialogic® ControlSwitchM System meets the needs of both network operators and enterprises that require best-in-class connectivity between disparate IP and TDM networks. As a carrier-grade Avaya Aura®
James Rafferty
james.rafferty@dialogic.com
softswitch, the ControlSwitchM System provides advanced functionality that encompasses session
control, security, signaling and media interworking, and service enhancement for both voice and data
applications.
DuVoice
DV2000
DV2000 / DV4 is the solution for residential healthcare and hotel/motel messaging, PMS Avaya Aura®
Jamie Elenbaas / sales@duvocie.com
Telemanagement, automated attendant, and hosted call accounting on IP Office and Communication Jon Dulude
Manager. InnDesk provides web based guest administration.
dvsAnalytics
EncoreM
Encore’s interaction recording and quality management suite, including its Avaya Aura® integration, Avaya Aura®
dvsAnalytics marketing@dvsAnalytics.com
provides a “best in class” solution that helps businesses maintain compliance, minimize liability, and Marketing
improve performance.
EarthLink
Earthlink SIP Trunk Service
SIP Trunking solution
Avaya Aura®
Srikanth sgomattam@corp.earthlink.com
Gomattam
Eastcom Systems TelCAAP - Telephone Call TelCAAP is an industry leading web-centric call accounting solution designed to ensure full PABX Avaya Aura®
JEYASANKAR shankar@eastcom-systems.com
Pte Ltd
Accounting & Auditing telecom lifecycle management.
CHANDRABALAN
Package
Eircom
Eircom SIP Voice
SIP Trunking solution
Avaya Aura®
Colin Gallagher
CAGallagher@eircom.ie

Empirix
Hammer IP
Capacity testing solution for IP telephony systems.
Avaya Aura®
Jason Humblias
jhumblias@empirix.com
Enghouse Interactive CTI Connect
A standards-based CTI software solution that enables application developers and systems integrators Avaya Aura®
Anthony info.ei@enghouse.com
(fka Datapulse)
to create voice self-service, contact centre and unified communications solutions for IP and TDM networks
Stephenson

Enghouse Interactive Communications Portal
An open, standards-based platform with integrated application development and management Avaya Aura®
Anthony info.ei@enghouse.com
(fka Datapulse)
components that significantly reduce the time, cost and complexity of deploying voice and IP communications solutions.
Stephenson

Enghouse Interactive Attendant Console - Enghouse Interactive Attendant Console - Enterprise is a call reception solution with many years of Avaya Aura®
Anthony info.ei@enghouse.com
(fka Datapulse)
Enterprise
pedigree. ThelatestversionoftheproductisapureSIP,softwareonlysolutionofferingarangeof features and capabilities for businesses from mid market to large enterprise.
Stephenson

Enghouse Interactive Quality Management Suite
The Quality Management Suite offers companies of all sizes access to enterprise-ready IP call Avaya Aura®
Anthony info.ei@enghouse.com
(fka Datapulse)
recording and monitoring software at a fraction of the price.
Stephenson
Esna Technologies Inc.
OfficelinxM Cloudlink Edition Esna OfficelinxM Cloudlink Edition enables native integration of Avaya UC solutions with cloud-based Avaya Aura®
Davide Petramala
davidep@esna.com
& iLink Pro
business applications such as Office 365, Google Apps and Salesforce.com.
Esna Technologies Inc.
OfficelinxM
Esna OfficelinxM is a comprehensive collaboration platform that embeds Avaya's communications Avaya Aura®
Davide Petramala
davidep@esna.com
infrastructure with cloud and on-premise business applications from Microsoft, Salesforce.com,
Google and others.
ESTOS GmbH
ECSTA
The ECSTA middleware connects AVAYA Aura Communication Manager with Microsoft Windows. It Avaya Aura®
Eric Kirchner
eric.kirchner@estos.de
converts the CSTA protocol, which is made available via a phone system interface, into Microsoft TAPI,
an industry standard supported by virtually all well-known applications.
Etisalat Contact Centre
VoIP Trunk
SIP Trunking solution
Avaya Aura®
Munawar mnalakath@etisalat.ae
Nalakath
FCS Computer Systems Phoenix
FCS Phoenix is a dynamic voicemail and fax system for hotels. It supports SIP and analog PABX with Avaya Aura®
Jimmy Lew
jimmy.lew@planet1world.com
Sdn Bhd
auto-wake-up calls, room status updates, mini-bar posting to the PMS and auto attendant function
for large hotels, integrated resorts and multi-property operations.
FCS Computer Systems Unicorn
FCS Unicorn is an onsite multi-property or cloud-based universal interface and billing system for Avaya Aura®
Barbara King
barbara.king@planet1world.com
Sdn Bhd
hotels. Unicorn makes billing and integration simple for large hotels, integrated resorts and multi-
property operations.
Fibrenoire inc
Fibrenoire SIP Trunk Service
SIP Trunking solution
Avaya Aura®
Christophe cdurieux@fibrenoire.ca
Durieux
Fonolo
In-Call Rescue
In-Call Rescue is a cloud-based solution that allows you to replace hold-time with a call-back in your Avaya Aura®
Fonolo Sales
sales@fonolo.com
call center. Fonolo's technology easily hooks into your existing call center infrastructure, with minimal
impact to your business processes. Visual IVR and Click-to-Call-Back functionality for web sites and
mobile apps are also available.
FROX communication
atiras
Atiras network management system is a modular software package with which everyday telephone Avaya Aura®
Peter Meier
peter.meier@frox.com
tasks can be automated and system data can be extracted to allow optimization of system functions.
Fusion
Fusion SIP Trunking
Fusion SIP Trunking enables businesses of all sizes to save over traditional services by providing Avaya Aura®
Matt Moskitis
mmoskitis@fusionconnect.com
flexible pricing and low calling rates. Experience optimal performance with our voice-optimized
network designed for maximum reliability, availability, security, and quality of service. Full range of
business continuity, redundancy and call bursting options available for maximum performance and scalability.

Gamma Telecom
Gamma SIP Trunks
SIP Trunking solution
Avaya Aura®
Paul Wakefield
paul.wakefield@gamma.co.uk
Geomant Enterprise Desktop Connect for Desktop Connect for Microsoft Dynamics integrates Avaya telephony with Microsoft Dynamics CRM, Avaya Aura®
David Lafone- dward@geomant.com
Solutions
Microsoft Dynamics
adding intelligent screen-pop, softphone and Avaya call recording integration.
Ward
Geomant Enterprise Desktop Connect for Desktop Connect for Salesforce.com integrates Avaya telephony with Salesforce.com CRM, adding Avaya Aura®
David Lafone- dward@geomant.com
Solutions
Salesforce.com
intelligent screen-pop, softphone and Avaya call recording integration.
Ward
GFI USA Inc
GFI FaxMaker
GFI FaxMaker is a leading network fax server software solution for SMBs that makes sending and Avaya Aura®
Kevin Hodak
khodak@gfi.com
receiving faxes an efficient, simple and cost-effective process.
Group of Gold Line Inc.
Group of Gold Line SIP Trunk SIP Trunking solution
Avaya Aura®
Essie Nouraee
enouraee@groupofgl.com
Service

HigherGround, Inc.
Capture 911
HigherGround Capture911 is a call recording solution.
Avaya Aura®
Robert Bowman
rbowman@higherground.com
HigherGround, Inc.
Calibre Voice of the Customer HigherGround’s Calibre product suite offers a unified call recording, agent evaluation, and reporting Avaya Aura®
Robert Bowman
rbowman@higherground.com
Call Recording and Evaluation
solution for multi-source contact centers. With today’s stringent requirements of contact centers to
keep customer data secure, these tools work to provide full regulation compliance.