Page 9 - Avaya Buyer's Guide 2015

Extra report on Avaya BUYER’S GUIDE 9

Avaya Aura (continued)

Company
Solution/Service name
Description
Avaya Platform
Contact
Contact email
Hitachi Information & Recware III
Hitachi Recware III is a call recording solution that uses a port mirroring method to capture media.
Avaya Aura®
Masataka masataka.ishiyama.ph@hitachi.com
Telecommunication Ishiyama
Engineering, Ltd
iNEMSOFT
ClassOne Endpoint Manager
The iNEMSOFT Endpoint Manager allows you to administer IP and SIP telephones across multiple Avaya Aura®
Alex Alabbas
alex.alabbas@inemsoft.com
Avaya Aura® communication servers around the globe.
iNEMSOFT
ClassOne Radio Server The ClassOne® iCAS Radio Servers link two-way land mobile radios – such as UHF, VHF, P25 and Avaya Aura®
Alex Alabbas
alex.alabbas@inemsoft.com
(ClassOne iCAS)
700/800MHZ – with telephones, cellular, and mobile devices. As a result, you can seamlessly connect
and collaborate in ways previously impossible. It helps you eliminate interoperability issues, link
vital people, organizations and processes, speed decision-making and shorten response times. The ClassOne solution helps organizations integrate radio communications directly into their overall voice
over IP (VoIP) communications infrastructure.

iNEMSOFT
Classone IP/SIP-based Operator Console (ClassOne The ClassOne® IP/SIP Operator Console is a PC-based workstation featuring a user-friendly interface that commands and controls various media operations and system functions. The user interface Avaya Aura®
Alex Alabbas
alex.alabbas@inemsoft.com
iCAS)
enables push-to-talk to radios and reception of inbound normal and emergency calls from either
radios or the voice network. The console also supports monitoring of large numbers of radios, while
providing local point-to-point connectivity to radios for high availablity and disaster recovery.
InfoPlus
Session Manager Book
The InfoPlus Session Manager Book is an excellent tool for the day-to-day management and Avaya Aura®
Peter Miragliotta
pm@infoplusonline.com
administration of enterprise SIP network routing. The InfoPlus Session Manager Book is designed
so that even the Non-Technical Manager can understand and identify how SIP sessions are routed
through their network
InGenius
InGenius Connector With NO DESKTOP INSTALLATION, InGenius integrates your existing Avaya phone system directly into Avaya Aura®
Brian Jensen
sales@InGenius.com
Enterprise
Microsoft Dynamics CRM or Salesforce, with click-to-dial, screen pop, screen transfer and call logging.
Inisoft Ltd
synTelate Enterprise
synTelate Enterprise is a highly intuitive software solution for the call center advisor desktop that Avaya Aura®
Chris Oggelsby
Chriso@inisoft.co.uk
is integrated with the AES\CM. Providing agent scripted screens for outbound and inbound calls.
Enterprise is the Windows Client version of synTelate.
Inisoft Ltd
synTelate Web Agent
synTelate WebAgent is a highly intuitive software solution for the call center advisor desktop that Avaya Aura®
Chris Oggelsby
Chriso@inisoft.co.uk
is integrated with the AES\CM. Providing agent scripted screens for outbound and inbound calls.
WebAgent is the browser based version of synTelate.
IntraNext Software, Inc.
iGuard
iGuard is used by contact centers to reduce PCI & HIPAA data exposure. Customers will be instructed Avaya Aura®
Patrick Brown
patrick.brown@intranext.com
to enter DTMF at the moment the information is needed during the call.
IPC Systems, Inc.
Alliance Trading System
The IPC Alliance Trading System provides a risk free trading environment that allows trading to happen Avaya Aura®
Hemant hemant.dhanrajani@ipc.com
anywhere and anytime.
Dhanrajani
IPC Systems, Inc.
Unigy
Unigy is a single, unified trading communications and applications platform for trading organizations Avaya Aura®
Hemant hemant.dhanrajani@ipc.com
of all sizes.
Dhanrajani
IR
Prognosis
IR Prognosis, included in Avaya’s Select Product Program, is award winning real-time voice quality Avaya Aura®
General Enquiries
info.usa@ir.com
and VoIP performance monitoring for Avaya infrastructure and multi-vendor environments. Proactive
correlation of voice quality, system and network performance measure users’ quality of experience.
ISI Telemanagement Infortel Select - Call Infortel® Select offers onsite and hosted telecom reporting solutions transforming call detail records Avaya Aura®
Mitchell Weiss
mitch.weiss@isi-info.com
Solutions, Inc.
Accounting
(CDR) into meaningful data, providing business intelligence tools to properly manage employee
productivity, telecom activity and network traffic/utilization (SIP)."
Jacada Inc.
Jacada WorkSpace Agent Avaya EMC Desktop replacement to provide a 360 degree view of the customer and unify Avaya Aura®
Steve Herlocher
sherlocher@jacada.com
Desktop
complex Agent Desktop applications. Multiple agent productivity tools including notifications, task
management, knowledge/customer search, automated notation, and automated dispositioning.
Kofax Austria GmbH
Kofax Communication Server
Kofax Communication Server enables the reliable and secure exchange of business-critical messages Avaya Aura®
Kofax
info@kofax.com
among applications and devices. It handles incoming and outgoing fax traffic and voice messages to
accelerate business.
Komutel Inc.
Komand & SITM Komand (cloud) & SIT (on-premise) Console for Healthcare, Public Safety, Education, Government Avaya Aura®
Michel Lacasse
michel.lacasse@komutel.com
(Solution for Integrated and Enterprise. Plug-in design delivers enhanced call handling and a wide range of business specific
Telecommunications)
options in a single user-friendly GUI so that it can be fully verticalized or simply generic.
Komutel Inc.
Kontact
Kontact is a flexible multimedia (including social networks Twitter & Facebook) contact center Avaya Aura®
Jason Samson
jason.samson@komutel.com
application supporting an unlimited number of agents and queues. Kontact delivers intelligent call
routing, agent mobility and management reporting through flexible, user friendly configuration.
KPN
VaMo1 SIP Service
SIP Trunking solution
Avaya Aura®
Bjorn Borger
bjorn.borger@kpn.com

Kurmi Software
Kurmi Unified Provisioning & Selfcare
Optimize the activation, deployment, and daily management of UC ecosystems, regardless of the type of infrastructure and applications involved
Avaya Aura®
Sébastien Renard
contact-us@kurmi-software.com

Level 3 Level 3 SIP Voice Services
Level 3 SIP services offer mature solutions backed by deep IP telephony experience, giving you Avaya Aura®
Michael Robles
mike.robles@level3.com
Communications
confidence in your migration and integration efforts. Build your enterprise communication foundation with a trusted partner.

Libatel
TouchCon Hospitality Suite
A suite of applications for the Avaya 96xx Touchscreen IP Deskphones for use in the hospitality environment to display various useful information including real-time local weather forcasts, currency Avaya Aura®
Stéphanie Farat
sfarhat@libatel.com
convertor based on daily exchange rate data, Hotel information including speed dial lists. etc

Libatel
SharpDial
SharpDial is a Call Accounting solution that tracks and analyzes the raw call data transforming it into meaningful and powerful reports to help your business obtain a clear picture of how your Avaya Aura®
Stéphanie Farat
sfarhat@libatel.com
communication solution is being used.

Libatel
TouchCon Office Suite
A suite of applications for the Avaya 96xx Touchscreen IP Deskphones for Room control (light, air conditioning and projector control), Weather forecast and News applications, Stock Market application Avaya Aura®
Stéphanie Farat
sfarhat@libatel.com
with real-time market data updates.

Libatel
TouchCon Islamic Suite
Application for the Avaya 96xx Touchscreen IP Deskphones which acts as a reference or reminder for daily supplications. Supplications can be retrieved per city and can be previewed 3 days in advance.
Avaya Aura®
Stéphanie Farat
sfarhat@libatel.com

LiveSentinel
miAlert family of Nurse Call The miAlert family of products are designed for Independent and Assisted living facilities. There is a Avaya Aura®
Kevin Moroz
kmoroz@livesentinel.com
emergency alert systems.
base unit that connects back to the PBX and peripherals including pendants and pull cords used to signal an alert.

Magnetic North Software Ltd.
Magnetic North SIP Trunk
Magnetic North's SIP Trunk Service offers a stable and cost effective solution for inbound and outbound telephony. Highly resilient and scalable from 10 users to 10,000+. Call recording built in.
Avaya Aura®
Sales
contact@magneticnorth.com

Masergy SIP trunking
SIP Trunking solution
Avaya Aura®
Andrew Singleton
andy.singleton@masergy.com
Communications, inc.
Mattersight
Behavioral Analytics
Mattersight’s Call Recording Service is a call recording platform which provides stereo high fidelity call Avaya Aura®
Jeff Geltz
jeff.geltz@mattersight.com
recordings to Mattersight’s Behavioral Analytics solution.
Mattersight
Predictive Behavioral Routing
Mattersight® Predictive Behavioral Routing automatically routes calls by using advanced algorithms Avaya Aura®
Jeff Geltz
jeff.geltz@mattersight.com
that predict the best available agent to handle each specific caller based upon performance, personal
strengths, and behavioral characteristics such as personality and communication style.
Metropolis XT Enterprise XT is a powerful, yet easy-to-use telemanagement solution that offers automatable centralized Avaya Aura®
Sales
sales2015@metropolis.com
Technologies, Inc
Telemanagement
reporting and analytics, voice network optimization tools, and call tracking features.
Metropolis OfficeWatch Call Reporting for Easy-to-use, intuitive call reporting software helps small to mid-sized businesses quickly create Avaya Aura®
Sales
sales2015@metropolis.com
Technologies, Inc.
Business
reports, analyze trunk usage & receive critical alerts based on call data.