Page 2 - Avaya Extra Q4 2020

According to one estimate, companies with
more than 1,000 employees use an average of 1,154 cloud-based services, “ranging from enterprise-ready services procured by the IT department such as Office 365 to far lesser known and riskier services such as FreakShare.”
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Totalview Helps Businesses
ContactPro Helps Customers
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Master Omnichannel Interactions in the Contact Center 25/05/2016
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Experience
Choose DevConnect Select Products!
Totalview now rated “Avaya Compliant” CCT ContactPro release 5.3 now rated
• Handpicked Avaya-compatible products and services
compatible with Avaya unified
“Avaya Compliant” compatible with Avaya
• Eliminate the hassle of managing multiple supplier contracts
communications solutions
OneCloudTM CCaaS solutions
• Choose from a growing portfolio of applications
bot / AI functionality, CCT ContactPro® combines integration with core systems, and automation with advanced mapping options and features such as agent analytics to support better workforce engagements.”
“Technology partners like CCT are helping ensure that customers can make
the most of the Avaya technology they deploy and stay on top of consumer service expectations while increasing contact center efficiency,” said Eric Rossman, vice president, Partners, Developers and Alliances, Avaya.
CCT is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, CCT can submit products to Avaya for compliance testing, where a team of DevConnect engineers develops a comprehensive test plan for each application to verify its Avaya compatibility. This enables customers to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—helping speed deployment of new applications and reduce both network complexity and implementation costs.
Learn more at www.avaya.com and www. cct-solutions.com. n
competitiveness. Avaya (NYSE: AVYA) is a global leader in solutions that enhance and simplify communications and collaboration.
Totalview helps customers by providing an overview of information about their organization to help agents, receptionists, and other employees streamline and optimize communications, and deliver personalized service to end customers. The solution displays relevant caller information, such as name and previous contact details, before the call is answered; provides availability, skill set and contact information to transfer calls to colleagues with the right expertise; and delivers employee presence information to help successfully transfer calls and reduce customer wait time. The application is now compliance-tested by Avaya for compatibility with Avaya IP OfficeTM platform 11.0.
“We are very proud that our Totalview client has completed compliance testing with the Avaya IP Office platform,” said Gert Joensen, Business Director, Totalview. “With Totalview, customers can see a
helping Avaya customers increase their efficiency, productivity and strengthen their competitiveness,” said Eric Rossman, vice president, Partners, Developers and Alliances, Avaya.
Totalview is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, Totalview can submit products to Avaya for compliance testing, where a team of DevConnect engineers develops a comprehensive test plan for each application to verify its Avaya compatibility. This enables customers to confidently add best-in-class capabilities
to their network without having to replace their existing infrastructure—helping speed deployment of new applications and reduce both network complexity and implementation costs.
Learn more at www.avaya.com and www. total-view.com. n
customer journey by enhancing and streamlining the agent experience. Avaya (NYSE: AVYA) is a global leader in solutions that enhance and simplify communications and collaboration.
CCT helps customers centralize channel interactions for agents working on site or from home. It supports and empowers the omnichannel agent in both inbound and outbound voice and non- voice interactions, including modern messaging interactions, providing customers with
a full service experience. The application is now compliance-tested by Avaya for compatibility with Avaya Experience Portal 7.2.3 and Avaya Proactive Outreach Manager 3.1.3.
“Communication and collaboration needs are evolving fast and constantly, with agent interactions getting increasingly complex,” said Andrea Kreuter, Managing Director, CCT Solutions. “Agents needs a clean and modern desktop enabling them to perform at their best. With a strong focus on new media channel and combined Agent /
complete view of their organization, including presence information and caller history, helping them deliver outstanding, personalized customer service to their end
TORSHAVN, Faroe Islands - Totalview,
has announced that its Totalview
communication client is compliant with key
Avaya Unified Communications solutions,
helping Avaya customers provide betterVisit thceustoDmeers.v” Connect Marketplacasea Service (CCaaS) solutions, helping
customer service and strengthen their “Technology partners like Totalview are customers improve the omnichannel
www.devconnectmarketplace.com
FRANKFURT, Germany and Miami, FL USA - CCT has announced that its ContactPro solution is compliant with key Avaya OneCloudTM Contact Center
According to one estimate, companies with