Page 3 - Avaya Extra Q4 2020

4th Quarter 2020 Telecom Reseller: Extra Report on Avaya 3 Avaya OneCloudTM – Evolved Avaya Portfolio Branding Reflects Future of Communications and Collaboration Driving the Experience Economy
Avaya solutions increasingly critical for organizations in a
Work-from-Anywhere world
also the right employee experience for those supporting the customer journeys.
● Avaya OneCloudTM UCaaS
Provides unified communications and team collaboration capabilities to empower staff to meet, message, collaborate immersively and get things done in today’s unplanned world of work, from anywhere.
Customers can get everything they need, without sacrificing what they already have.”
“Avaya continues to break new ground, shaping the way communications and collaboration technology addresses the future of work with enhanced customer and employee experiences,” said Mary Wardley, VP, Customer Care and CRM, IDC. “Avaya OneCloud is symbolic of the company’s continued commitment to provide a breadth of flexible, secure solutions delivered via public, private or hybrid cloud at a scale few can match. The company has built a product strategy to provide migration for its global customers, with an application ecosystem that extends its own offers with additional innovation in areas like AI, machine learning, and data automation.”
Avaya also offers a full portfolio of devices including handsets, video conferencing units and headsets to meet the needs of every
type of worker across the organization. All underpinned by an extensive, global, world class services portfolio, delivered by Avaya Professional Services and the company’s extensive partner ecosystem.
Learn more at www.avaya.com. n
SANTA CLARA, CA - Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, has updated its branding architecture to align its comprehensive portfolio under the Avaya OneCloud name. The evolved branding reflects the company’s multi-cloud application ecosystem, and its acceleration in bringing new solutions to market delivering the future of customer and employee experiences.
Avaya OneCloud encompasses the
entire Avaya portfolio, offering rich capabilities across contact center, unified communications, collaboration and CPaaS. Solutions and products are now categorized into three focus areas: Avaya OneCloudTM CCaaS, Avaya OneCloudTM UCaaS and Avaya OneCloudTM CPaaS. Because Avaya offers
a range of operational, consumption and commercial models, the entire portfolio
can be deployed in the cloud – including subscription and managed services, as well as Avaya’s private and public cloud offers.
“Avaya OneCloud represents an essential shift aligning to the innovation we’re delivering, now and into the future, at a global scale that is unrivaled,” said Simon
Harrison, Avaya SVP and Chief Marketing Officer. “Together with our customers and partners, we are creating the future of the Customer Experience Center and the Digital Workplace, based on innovative offerings and a personalized path to the cloud. Global organizations increasingly rely on us as they adapt to a work-from-anywhere world, and we are delivering our offerings in a more impactful way. Avaya OneCloud enables them to consume and deploy apps in the way they want, to achieve their ambitions and build their brands through improved experiences.”
Avaya’s extensive capabilities are
now aligned to three areas, supporting organizations of all sizes:
● Avaya OneCloudTM CCaaS
Powering organizations’ customer experience centers by providing customer and workforce engagement solutions to connect and orchestrate all the touchpoints across the customer journey–including voice, video, chat, messaging, and social– while leveraging the power of AI, insights, knowledge and resources from across the organization. This enables users to deliver not only the right customer experience but
● Avaya OneCloudTM CPaaS
Providing an advanced, API-economy supporting platform for DevOps shops and developers. It empowers organizations to innovate at the edge and communicates- enable workflow and applications fast and easily.
Westcon Lays Out Plan for Ireland Push With Avaya Cloud OfficeTM
Distributor aims to grow adoption of Avaya Cloud Office in Irish market after
recently being named European Master Agent
moves towards cloud based UC and our on- boarding programme will make it easy and profitable for partners.”
Aidan Furlong, General Manager
– Ireland, Avaya, said: “As a strategic distribution partner of Avaya, and having already established a partner base for Avaya Cloud Office in the UK, we’re excited to see Westcon help Irish partners and customers realise the benefits of this new UCaaS solution. Westcon’s long held relationships within the market and the value it brings to its customers will certainly help us to drive adoption for Avaya Cloud Office.”
Learn more at www.avaya.com and www. westconcomstor.com. n
LONDON, United Kingdom - Westcon,
the leading technology distributor, has announced a new partner recruitment drive in Ireland with Avaya (NYSE: AVYA), a global leader in communications and collaboration, for the resale of Avaya Cloud OfficeTM by RingCentral®. Ahead of a go-live on 29 September, Westcon, a Master Agent for the Unified Communications as a Service (UCaaS) platform across Europe, intends to build on the successful launch of Avaya Cloud Office in the UK, which took place in June, by both enabling its partner community and creating end user demand in the Irish market.
Avaya Cloud Office continues to gain momentum with users globally, enhancing
the way organisations communicate with customers, partners and colleagues through an all-in-one solution that delivers seamless collaboration across multiple channels.
By enabling voice calls, team messaging, meetings, conferencing and file sharing in a single solution, Avaya Cloud Office reduces cost and complexity while empowering workforces to call, meet and message across any device from wherever they are.
As European Master Agent for Avaya Cloud Office, Westcon has so far recruited and enabled a UK-wide partner base with free sales and technical training, marketing assistance and legacy user migration campaigns. The Master Agent opportunity for UCaaS is compelling to VARs and
consultants of all types, not only those
with voice backgrounds, as it requires only opportunity qualification and delivers monthly commissions for the lifetime of the customer contract to the partner.
Antony Byford, Managing Director, Westcon UK & Ireland, said: “Avaya Cloud Office represents a solution that is best in class, delivered by two of the most respected names within Unified Communications in Avaya and RingCentral. Both vendors are built on a strong brand legacy that continues to grow, and we’re proud to have the opportunity to be a part of that.
“We believe that Avaya Cloud Office presents a great opportunity to serve the advancing needs of the Irish market as it
“Avaya OneCloud reflects our ability
to deliver the full spectrum of cloud deployment to ensure that every organization can deploy cloud in the
way that best meets their needs, and complements existing investments while moving with speed and agility,” said Anthony Bartolo, Avaya EVP and Chief Product Officer. “Additionally, as a multi- cloud ecosystem, Avaya OneCloud knows no limits, and represents the benefits of the Avaya portfolio together with those of our partners and leading cloud platforms.
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