Page 4 - October November 2018

4 Telecom Reseller October/November 2018 Votacall, a Leading Provider of Business-class Hosted VoIP Solutions adds Speech Enabled Call Center to the Chitchat SaaS Speech Suite
BOSTON, Mass. - Votacall, a leading provider of hosted VoIP solutions and business communications systems,
has added Speech Enabled Call Center functionality to its enterprise SaaS speech suite, Votacall chitchat. This new Speech Enabled functionality is a great addition to the chitchat SaaS product and is a differentiator for Votacall within the
customer experience and cloud call center markets.
A brand is no longer defined simply by a product, logo, name or tagline. A brand’s identity correlates to the organizations ability to deliver an enhanced and unrivaled customer experience. It does not matter what a business sells, supports or manufactures – businesses will fail without
a strong Customer Experience execution plan supported and enabled by the latest CX technology.
Votacall Speech Enabled Call
Center functionality is the latest enhancement to the chitchat SaaS Speech Suite that promises to elevate a Call Center’s ability to deliver an enhanced, always-on, Customer Experience.
Votacall chitchat simplifies Queue
and resource management by providing
an Agent one-touch access to enter and exit a Call Center Queue at anytime
from anywhere and via any device. All
an agent has to do is call into their personal chitchat Speech Assistant and say, “Join the Queue”.
“The customer experience is our primary focus at Votacall and it has become our differentiator in the
crowded hosted PBX markets,” said Andy DeAngelis, Chief Operating Officer, Votacall.
“There is an absolute need in the call center space for simple to access and simple to use features that promote the distributed call center and always-on, anywhere agent. Votacall chitchat with speech enabled call center addresses this need. We believe that this Cloud-based Speech feature will be a tremendous advantage and value to our hosted VoIP call center clients.”
In addition, because chitchat simplifies an agent’s ability to truly be always-on and anywhere, it also addresses Call Center Business Continuity & Disaster Recovery functionality, processes
and plans. Think about the impact something so simple will have on how call centers handle clients during peak times and busy seasons.
Votacall chitchat with Speech Enabled Call Center is included as part of the Votacall Office Access hosted VoIP phone system. Yes, you read that right, there is no additional charge to Speech Enable your Votacall Business VoIP solution!
For more information, visit www. votacall.com. n
PRICE continued from page 1
the services provided by financial institutions. UCC applications also help these businesses to reduce latency in terms of decision making related to critical customer-facing business processes like mortgage applications.
GROWTH BY DEPLOYMENT MODEL
While on-premise UCC was most popular
in 2016, cloud-based applications are on
the rise as cloud networks continue to
grow. It’s expected that the hybrid model deployment of UCC will increase at a 16% CAGR (compound annual growth rate) between 2017 and 2024 as businesses rely on both cloud-based communication functions and maintaining critical data on-premise (frequently due to security and confidentiality concerns).
What Does This Mean for Businesses? The projected growth in the UCC
market demonstrates how the technology is transforming businesses of all sizes. With the upward trend, you can expect to see more strategic partnerships among providers as the market consolidates. This will further diversify solution offerings and expand UCC service availability into more geographic regions around the world.
Get more details from the Global Insights, Inc. report here https://www.gminsights.com/ industry-analysis/unified-communications- market-report. n
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