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PAGE 15
ould Ask Itself
current systems or deploy new platforms relationships. Beyond commercial,
to enable effective monetisation of use cases. architectural and technical challenges, CSPs
Organizational Design Determ
Telecom Management Success
(BSS) should be able to support all types Tofelecom (TCO) platforms, suitable for multi-
charging scenarios, pricing models, quality
By Pat Patterson, Dir
RUFFIN
provided by vendors that are ready to offer
in
es
Nortel Notes
Future-proof business support systems will look for optimal total cost of ownership
ployees use an average
services, “ranging from
RSON continues on page 21 ››
hen you’re running a
pliance in
Your
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is vital for the
act Center:
pany
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tenant and multi-device environments,
PATT surge, driven by corporations inte innovative business models suitable for
E
R
ica
Services for Avaya
emand for cloud services continu
PCI Compliance in
Than an Automated
W the Contact Cente Voicemail System
Don’t Let Your Clie
business, ensuring excellent
B
ir sa
tio
e
F
tisfac
growth. When customers feel as though you
n
business plan in our day of extreme
is as essential as a connectivity. Customers have long dealt
tio
d into MELEND with the frustrations of automated voicemail
ency
o
communication with customers
na
systems, and it’s time to change the status
quo. by Will Melendez,
o
nd
c
Complacency
are unable to connect with them, they’ll be
hesitant to purchase products from you and might stop altogether.
n
t
Here are several reasons why a liveExecutive Vice Presid Global Sales at Voice
answering service is the better option for
your businessT
MELENDEZ he PCI Security Standards Counci Availability established strict guidelines for co
.
With a live answering service, your business
/7. Evetnhaiftaacacleleprtrcearcehdeist card payments, s is available 24
by Will Melendez,
out after working hours, they’ll still be
Executive Vice Presidheonsttooff developments into motion for in in touch with a friendly person who can
Global Sales at Voicet4hNaettutilize contact centers—and conseq
take a message, assure them of assistance,
(www.voice4net.com)
l
e
om
d
into
for resellers of contact center solutions.
and satisfy their need for communication
immediately. compliance mandates are rigorous, fees y Standards Council has
compliance can be debilitating, and ther
This is especially handy when customers
ct guidelines for companies
call about a selreinouiesncocmy pbleaintgoorffisesruedwtiothviolators.
dit card payments, setting a
The extent of organizations that are s
s into motion for industries
to PCI compliance is staggering. More t
(www.voice4net.com)
eller
TR T
he Internet of Things (IoT) and T 5G monetisation are important
January/February 2020 Telecom Reseller 7
Voice QoS, Multi WAN Redundancy, Content Filter & Network Secu
TR
BSS to help telcos
TELECOM CHANNEL
Sh
Call ABP
V
our application. www.DrayTekUSA.com
Every Company
The ●UCaaS ●Collaboration●Mobility 12CloudQuesti
Voice Q undancy, Content Filter & Network Security
E
The Newsource on UC ● tion ● Mobility 12 Cloud Question
monetise IoT and 5G
considerations for communications service providers (CSP) over the globe,
s
HA
M
ZA
byH
o
u
ld Ask Itse
RESELLER
HASSEN
TE OM
to unlock their full potential. PATTERS
with so much more still to understand about
assen Hamza, Presales &
how operators can use these technologies
Every Company
Business Development Manager MEA at Nexign (www.nexign.com)
COLWELL RUFFIN
CSPs will either have to extend their of service (QoS) policies and interconnected
RESELLER .COM EDUcasts
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h
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PAGE 15
Organizational Design Determines Telecom Management Success
PAGE 23
Nortel Notes Telecom
D
how secure is the clo predict security pro security services will by 2019.
With recent high companies like Sony agencies, cloud secu
As we said in Aug cloud’s flexible OpE a subscription-base totally grasp the imp cloud. This can lead well-founded) fears solution. As a result, investing in the priv use of the public clo
According to one more than 1,000 em of 1,154 cloud-based
PATTE
PCI Com the Cont Don’t Let Be Foole Complac
The PCI Securit established stri that accept cre host of development that utilize contact c
A new sound
standard
When talk matters
emand for clo surge, driven
in software fle
The Sennheiser SDW 5000 Series is a flexible range of wireless headsets offering users rich and natural sound, enhanced security and triple connectivity. The two- microphone noise-cancelling system
and own-voice detection technology
work seamlessly together to guarantee exceptional speech intelligibility with every call. Manage all calls and devices with ease with this award-winning DECT headset providing a flexible choice of wearing styles and an array of smart features to increase productivity.
www.sennheiser.com/sdw-5000
OM
my era. NIDD (Non-IP-
the
di
N
in software flexibility and scalabili
gita
l ec
S
O
ono
Data-Deliveryh)ocwaseseiscounreoifsttheeecxlaomupdle?sNo surprise, an
By Pat Patterson, Director of
of economical effective approach to serve
Services for Avaya
predict security products and cloud-bas
millions of non-human IoT devices on
security services will be a nearly $9 billi
the existing network with low impact on
by 2019.
limited radio spectrum and core network
ud services continues to
With recent high profile cyber-attack by corporations interested
resources.
5G networkcso, hmapileadnaiessthliekneeSxtomnyajaonr d U.S. governme xibility and scalability. But
milestone for amgoebnilceiecso,mcmloundicsaeticounrsi,ty is in sharp focu
ud? No surprise, analysts
have thrown the world into a frenzy,
As we said in August, the C-suite like
ducts anwditchloCuSPds-btraysinedg to maintain the edge
cloud’s flexible OpEx model (often depl
be a neinarcloyn$n9ecbtivliltiyonanmd eaxrpkleotit the vast
a subscription-based cloud service) but
totally grasp the implications of adoptin profile cyber-attacks at
● HASSENHAMZAcontinuesonpage 8
cloud. This can lead to well-founded (an
and U.S. government
well-founded) fears about the security o
rity is in sharp focus.
solution. As a result, many large compa
Why a Live
about the security of a cloud
DEE
ust, the C-suite likes the
investing in the private cloud, while slo
HAWKINS
x model (often deployed as
use of the public cloud.
d cloud service) but may not
by Dee Hawkins, Owner and
According to one estimate, companie
CEO at A Better Answer
lications of adopting the
more than 1,000 employees use an aver
(www.abetteranswer.com)
to well-founded (and not so
of 1,154 cloud-based services, “ranging
many large companies are PATTERSON continues on p ate cloud, while slowing their
Answering Service is More Benecial
ud.
estimate, companies with
0619_TCReseller_PrintAd_SDW5064.indd 1
million businesses in the United States a for resellers of contact center solutions. PCI
6/19/19 9:36 AM
● DEEHAWKINS continuesonpage 9 enters—and consequently,
card-based payments, through online, compliance mandates are rigorous, fees for non-
and voice communications, and are ther compliance can be debilitating, and there is little
base com
0535_TR_JanFeb2020.indd 7
The extent of organizations that are subject 24/01/2020 15:36 companies who need to implement
leniency being offered to violators.
subject to PCI DSS (Data Security Stan
regulations. This means the market
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Telecom Re
to PCI compliance is staggering. More than 12
r