Page 10 - Cisco Q1 2017

10 1st Quarter 2017 NEWS l PRODUCTS l PEOPLE l EVENTS Kollective Integrates its Software-Defined
Enterprise Content Delivery Network with Cisco and Polycom Video Conferencing Systems
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agent and customer, enabling reduction of customer effort, improved self-service, and shortened call times. With native integration into the Cisco Context Service, agents see the entire customer journey, further improving the customer experience through efficient customer care services.
“As a Preferred Solution Partner within the Cisco® Solution Partner Program, it is important that our solutions are easily demonstrable
by our associates, Cisco customers, and our partners anywhere they go,” states David Stallings, Jacada AVP Cisco Partnership. “Cisco has been central to many historic changes
in technology and having Jacada Visual IVR available through their Marketplace and in the dCloud, speaks volumes for the credibility and sound innovation of Jacada’s solution.”
For existing Cisco Customers and Partners, the Jacada Visual IVR demo can already be found in the dCloud. For more information on Jacada Visual IVR visit: www.Visual-IVR.com
More information is available at www.Jacada.com. ■
timely, and personalized content via their channel of choice. Businesses must have the systems and tools in place to manage seamless engagement across multiple channels in a unified, highly productive, and cost effective manner,” said Ashish Koul, President, Acqueon Technologies Inc. “Acqueon’s LCM 4.0 provides the means to adopt and execute Omni-channel proactive engagement strategies from an existing Cisco contact center environment,”
Ashish continued reaffirming Acqueon’s commitment to provide the best solutions in the digital campaign management space.
To learn more about LCM and other products in Acqueon’s suite of solutions, please visit: https://www. acqueon.com. ■
Kollective Konnector Improves Video Conferencing ROI By Adding Broadcasting Capabilities to Reach Thousands of Employees
SUNNYVALE, Calif.–October 27, 2016–Kollective, a leading cloud-
based software-defined networking company, today announced a growing
list of supported vendors for Kollective Konnector, a few-to-many broadcast solution that integrates the Kollective Software Defined Enterprise Content Delivery Network (SD ECDN) and Unified Communications compliant video conferencing systems.
Enterprise IT teams worldwide have invested heavily to provide sophisticated, broadly deployed video conferencing facilities that reach a few hundred employees. For many, the question is how to leverage these facilities for other enterprise video events, including all employee events. By connecting the SD
ECDN through Kontiki MediaCenter or other services like Microsoft SharePoint, IT teams can integrate video conferencing and large-scale webcasting, increasing the reach of video conferencing from hundreds to thousands of employees.
Kollective Konnector now integrates systems from the two largest video conferencing vendors: Cisco and Polycom. By integrating with Cisco and Polycom’s video conferencing systems, Kollective
is significantly expanding the breadth and depth of the Kollective SD ECDN solutions to video conferencing facilities worldwide. Kollective Konnector also integrates with Vidyo, BlueJeans and Zoom.us video conferencing systems.
Kollective Konnector accepts SIP / H.264 compliant content sources from video conferencing systems. Users can set up live events and connect them to video conferencing sources. A live encoding server pulls video and audio streams
from the video conferencing server, which transcodes the streams in real time and feeds them into Kollective’s SD ECDN for distribution.
“No other software-based solution offers comparable robustness, maturity, and
the adaptability that Kollective has,”
said Todd Johnson, Kollective President. “Our solution was developed through
a concerted effort of global engineers, perfected through an extended period
of optimization, and tested on some of the world’s most challenging network environments. The outcome is that video and audio can be seamlessly delivered to thousands of employees in a cost effective and scalable way.”
Kollective Konnector is available now. To contact Kollective please visit http:// kollective.com/contact. To learn more please watch our video or visit http:// kollective.com/kollective-konnector/.
More at www.kollective.com. ■
Jacada Visual IVR Available on the Cisco dCloud Demonstration Platform
ATLANTA, GA – Jacada Ltd. (OTCQB: JCDAF), announces that its Visual IVR solution is now available for customer demonstrations using the Cisco® dCloud demonstration platform, available worldwide. The Cisco dCloud is a self-service demonstration environment that provides Customers and Partners a fully implemented
and scripted Customer Care demonstration environment that is continually upgraded to be able to demonstrate the latest functionality and scenarios as new contact center product releases come out.
The Jacada Visual IVR solution has integration capabilities with both the Cisco Unified Contact Center Enterprise (UCCE) and the Cisco Unified Customer Voice Portal (CVP), as well as with their Finesse agent desktop. Jacada’s solution also integrates with Cisco’s Context Service, their cloud-based
omnichannel customer journey repository that logs interactions between businesses/organizations and their customers. This context information can be used to personally greet inbound contacts, route contacts to more appropriate queues, and also provide customer care agents with a history of the customer’s journey of interacting with and contacting your company. This empowers your agents with the information they need to personally address customer needs more efficiently and quickly.
Jacada Visual IVR is a “no-app needed” mobile solution that extends the standard voice IVR visually
onto digital channels, enabling a personalized omnichannel customer experience. Visual IVR reduces inbound call volume and improves customer satisfaction by engaging customers on web or mobile
channels before connecting them with an agent. This digital self-service experience enables customers to easily interact with Cisco’s CVP in
a visual manner, either on web or mobile. The experience is enriched with features such as image capture, location services, and alphanumeric data entry. The gathering of this
type of data not only improves
the self-service experience and
its effectiveness, but also provides greater context to the contact center if the customer chooses to speak with an agent. For customers who choose to speak with customer service representatives, Visual IVR provides a seamless and contextual connection from the self-service session to the assisted service session. With a rich screen pop to the agent and through dual voice and digital collaboration; web links, documents, files, and forms can be shared in real time between
and agents will find day-to-day operations to be simplified and more productive. Users will now be able to execute campaign tasks more efficiently by using fewer steps, thereby reducing time and complexity. Additionally, LCM 4.0 now supports a multitude of devices and operating systems. Users accessing LCM 4.0 on a tablet, laptop or mobile device will have a responsive interface based on screen size and now with touch screen support.
Acqueon’s LCM 4.0 release comes at a time when proactive customer engagement and interaction is more critical than ever before. “As customer service expectations continue to rise, customers expect businesses to engage them with relevant,
Acqueon Announces The Release of Lcm 4.0
Acqueon Technologies Inc., a leader
in Omni-channel proactive customer interaction, is pleased to announce the general availability of List and Campaign Manager (LCM) 4.0 for Cisco UCCE, UCCX, PCCE and HCS. LCM is a core element of contact center solutions delivered by Cisco and their advanced technology ecosystem partners.
LCM 4.0 offers a robust user interface
that streamlines campaign operations and enhances user experience. LCM 4.0 makes it easier than ever for enterprises to execute proactive customer engagement strategies that hyper-connect businesses (B2B) and consumers (B2C).
The new user interface offered in LCM 4.0 provides campaign managers/ agents with an enhanced, more intuitive experience. Administrators, supervisors,
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