Page 11 - Cisco Q1 2017

Telecom Reseller: Cisco Tribune NEWS l PRODUCTS l PEOPLE l EVENTS Upstream Works Named One of the Most
Promising Cisco Solution Providers 2016
1st Quarter 2017 11
industry for solutions that put the customer experience first.”
Upstream Works continues to expand its customer experience solutions to
give clients a competitive edge, while providing flexibility to integrate with any business application. Its solution set enables full visibility into the contact centre with streamlined and consistent management, and an open platform
that meets client needs today and in
the future. Upstream Works delivers end-to-end solutions that extend the contact centre capabilities of their partners, ensuring solution success from workflow consultation and design to post- implementation and support.
For more information, read the article in CIO Review Magazine ... http:// www.upstreamworks.com/wp-content/ uploads/2016/12/CIO-Review-161215.pdf
More at www.cioreview.com and www. upstreamworks.com. ■
Upstream Works Connects and Simplifies the Digital Customer Experience
VAUGHAN, ON – Upstream Works Software, Ltd., a provider of Omnichannel Contact Centre solutions, has been recognised as one of the top Cisco Solution Providers by CIOReview. The annual Cisco Special edition showcases the 20 most promising Cisco solution providers for 2016. Upstream Works was chosen
for its flagship solution, Upstream
Works for Finesse (UWF), an elegant single agent desktop that seamlessly connects and simplifies the agent
and customer experience. UWF helps organizations around the world to quickly and effectively engage with customers
across any channel. Contact centres can improve efficiencies and increase customer satisfaction with an open solution supporting the Cisco Collaboration platform, including real-time customer context across all channels.
The annual list of companies is selected by a panel of experts, thought leaders, and members of CIOReview’s editorial board to recognise outstanding technology solution providers. “It’s a great honour to select Upstream Works as one of the 20 Most Promising Cisco Solution Providers 2016,” said Jeevan George, Managing Editor of CIOReview. “Upstream Works is passionate and dedicated about providing innovative Omnichannel solutions that
enable organizations and contact centres of all sizes to provide exceptional user experiences.”
Upstream Works joins the ranks of best-in-class industry leaders providing exceptional communications solutions in partnership with Cisco.
“Upstream Works is pleased to be recognised by CIOReview as an industry leader and top Cisco Solution Provider,” said Rob McDougall, President and CEO, Upstream Works. “We remain focused on providing innovative contact centre solutions that focus on the single agent desktop as the anchor point for enterprise-wide integration. These solutions are meeting demand in the
Cisco CEO Chuck Robbins Appointed as New Chairman of US-Japan Business Council
Cisco Appoints Amy Chang
to Board of Directors
SAN JOSE, California – Cisco has announced the appointment of Amy L. Chang, CEO and founder of Accompany, Inc., to its board of directors effective today.
“We are very pleased to have Amy join our board and look forward to her contributions,” said Chuck Robbins, CEO, Cisco. “Amy is a Silicon Valley leader and she understands the power we have to reimagine the way we can do business.
“Her experience as an entrepreneur, an engineer, and an industry disruptor will be invaluable to Cisco and to our customers in this new digital business environment.”
Chang, 39, is CEO and founder
of Accompany, Inc., a relationship intelligence platform company. Prior to founding Accompany in 2013, Chang was with Google Inc. from 2005 to 2012, most recently serving as Global Head of Product, Google Ads Measurement and Reporting.
Prior to Google, she held product management and strategy positions at eBay Inc. Chang also
previously served as a consultant with McKinsey & Company, specializing in semiconductors, software and services. She holds a B.S. and an M.S., both in Electrical Engineering, from Stanford University. She currently serves on the board of directors of Splunk Inc.
“Drawing on her years of experience as a McKinsey consultant, advisor to numerous tech start-ups, an executive
at Google, and now CEO of Accompany, Amy will provide fresh insights to our technology and business priorities as we continue to transform our business at an accelerated pace,” said Cisco Executive Chairman John Chambers.
With the appointment of
Chang, Cisco’s board consists of 12 members, including: John T. Chambers, executive chairman, Cisco; Carol A. Bartz, former CEO, Yahoo! Inc.; M. Michele Burns, former chairman and CEO, Mercer LLC; Michael D. Capellas, founder and CEO, Capellas Strategic Partners; Brian L. Halla, former chairman and CEO, National Semiconductor Corporation; Dr. John L. Hennessy, director of the Knight-Hennessy Scholars Program and former president, Stanford University; Dr. Kristina M. Johnson, CEO, Cube Hydro Partners, LLC; Roderick C. McGeary, former vice chairman, KPMG, LLP; Charles H. Robbins, CEO, Cisco; Arun Sarin, KBE, former CEO, Vodafone Group Plc; and Steven M. West, founder and partner, Emerging Company Partners LLC.
More at www.cisco.com. ■
SAN JOSE, Calif – Cisco has announced that its Chief Executive Officer Charles H. Robbins as been elected as the Chairman of the U.S.-Japan Business Council (USJBC) for a two -year term beginning on Friday, November 4, 2016. Mr. Robbins, who has been CEO of Cisco since 2015, will take over the USJBC chairmanship from Dr. John Lechleiter, the President, Chairman and CEO of Eli Lilly and Company.
The USJBC was founded as part
of U.S. Chamber of Commerce in the
early 1970s, when Japan’s economy was undergoing rapid economic growth and U.S.-Japan trade began facing challenges. Membership has grown to over 60 major US companies in the manufacturing, healthcare, financial services, energy, ICT, and tourism sectors. As the primary U.S.- based business organization promoting stronger economic ties between the two countries, the USJBC’s core mission is
to advance U.S.-Japan business and government ties, identify and expand
new opportunities, and facilitate growth across sectors including information and communication technologies (ICT), energy, financial services, healthcare innovation, travel and tourism, and consumer products and services. The USJBC has
a longstanding relationship with its Japanese counterpart, the Japan-U.S. Business Council (JUBC) an organization bringing together many of Japan’s largest and most successful companies.
The USJBC Chairman and the JUBC Chairman are responsible for co-chairing the Annual US-Japan Business Conference where senior US and Japanese executives address business and trade issues
following an agenda that includes sessions on trade/TPP, aging societies, digitization, health care, financial services, travel and tourism, and energy. The 53rd Annual US- Japan Business Conference will be held in Tokyo on November 3-4, 2016.
In assuming the chairmanship, Mr. Robbins noted: “The USJBC has a strong track record of advocating for policies that have helped transform the U.S.-Japan economic relationship into one that is collaborative, constructive, and a model
for cross-border business. I look forward to building on Lechleiter’s great contributions to the Council, and will strive to continue his strong record of promoting innovation and cooperation across the Asia-Pacific region and beyond.”
USJBC President Jay Sapsford commented: “The USJBC is delighted to have Chuck Robbins as our new chairman. Mr. Robbins’s vision, leadership, and international business experience are exactly what the Council needs to further its mission and expand American business ties with Japan.”
Administered by the US Chamber of Commerce, the USJBC is a Washington, D.C.-based business association whose mission is to support U.S. business interests in Japan and promote stronger economic ties between the United States and Japan. USJBC member companies collectively account for a substantial
share of overall U.S. economic activity with Japan, and seek to foster the most cooperative and mutually beneficial economic relationship possible between the two countries.
More at www.cisco.com. ■
Clarity