Page 7 - Cisco Q1 2017

Telecom Reseller: Cisco Tribune Increase Cisco
Sales Opportunities by Assessing Your Customers & Taking Action
New module leverages Netformx ChannelXpert analytics to identify opportunities to grow sales
Netformx ChannelXpert includes
a new Refresh to Accelerate (R2A) module that helps Cisco Partners analyze the health of their customers’ infrastructure and propose migration and replacement paths. Analysis includes “End of ...” (EOX) milestones such as End-of ..... Sale, Maintenance Releases, Service Attachment,
Last Date of Support, Obsolete and more. R2A is currently included
as a complimentary feature for ChannelXpert customers.
Through prescriptive analytics, Netformx ChannelXpert alerts solution providers and resellers on potential business situations that can lead to increased margins and profitability. It automatically analyzes and correlates data from multiple sources so new opportunities are uncovered.
Too often, enterprises have avoided infrastructure related updates and upgrades. Instead they have left functioning their obsolete devices and sweated aging equipment. The Cisco 2016 Annual Security Report found
that aging infrastructure is growing
and leaving organizations increasingly vulnerable to compromise. Of 115,000 sampled Cisco devices on the Internet, 92 percent were running software with known vulnerabilities, 8 percent had reached their end-of-life stage, and
31 percent will reach end-of-support within one to four years. This represents a great sales opportunity for Cisco Partners.
The ChannelXpert R2A module directs Sales to specific upsell or refresh opportunities and provides the data they need for meaningful discussions with their customers. Using R2A dashboards, Sales can quickly identify customers with current or upcoming EOX milestones and then receive replacement recommendations that enable them to move quickly to proposal and order.
Instead of relying on out of date sales data, Cisco Partners can determine their client’s actual installed base with near 100% confidence by uploading data from the Netformx Discovery engine directly into ChannelXpert.
The Netformx Ecosystem is unique in enabling solution providers to discover, assess, analyze, propose and quote.
R2A analyzes the EOX data and presents the milestones in context- sensitive views that are tailored to executives, program managers, or salespeople. Filters can be applied based on, for example, specific EOX milestones, opportunity owner, sources, or status. The analysis highlights the resulting number of customers, orders, and SKUs, and the associated financial value of the opportunities.
A consolidated executive dashboard identifies the top potential prospects for upsell and conversion as well as the value of the potential opportunity and the estimated conversion value of SKU replacement.
Program managers and Sales can manage the opportunities with highly
NEWS l PRODUCTS l PEOPLE l EVENTS 1st Quarter 2017 7
interactive dashboards that provide granular control such as drill-down
to individual customers, orders, order line items, and SKUs. Users can look forward to see, for example, the client’s EOX situation a year from now. R2A also presents recommended migration paths to upgrade the network equipment.
Netformx ChannelXpert – R2A makes it easy to identify upsell opportunities and to generate proposals based on the client’s installed base. Since the discovered network does not need
to be under the partner’s services contract R2A also provides the information needed to drive takeovers.
The sales opportunities in your clients’ and prospects’ current networks are there — ready and waiting for you to benefit from them.
For more information, go to www. Netformx.com/ChannelXpert. ■
eLoyalty Offers New Enterprise-Class Cloud Solution for Mid-Sized Businesses
DENVER, - eLoyalty, a TeleTech Technology company, has announced that it has released two new enterprise-class cloud contact center offerings for mid- sized businesses: eLoyalty Experience and Experience+.
Leveraging over 25-years of expertise in designing, implementing and servicing enterprise-scale customer experience solutions with the Cisco® Hosted Collaboration Solution (HCS) and traditional premises-based platforms, eLoyalty Experience and Experience+ bundles this stability and expertise into solutions ideal for companies with 75 to 400 customer contact representatives.
“For too long mid-size companies have been relegated to using unreliable contact center technology with feature, scale,
and geographic limitations. eLoyalty Experience and Experience+ offers bridge the gap between mid-size and enterprise by providing the functionality, reliability and scalability once available only to large corporations with a solution that’s both affordable and easily implemented,” said Steve Pollema, president, eLoyalty/ TeleTech Technology. “Our solutions
give these rising businesses the ability
to compete with even the largest of competitors by providing a world-class customer experience and helping them grow.”
With features including email, chat, optional SMS, icPortal®/icPortal Mobile, IVR, CRM integrations, 24x7x365 support,
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