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NICE Integrations With Microsoft Teams Showcased at Microsoft Ignite...continued from page 1
media sources exchanged through Teams. Microsoft Teams is a unified
communication and collaboration platform that is transforming the way millions of people work every day, including those
in financial services firms and contact centers. It combines chat, video meetings, voice calling, document sharing and online collaboration in a single application.
The NICE Trading Recording System (NTR) is an all-in-one compliance-focused trade conversation recording platform used by most of the world’s leading banks and investment firms to ensure regulatory compliance.
NICE Engage for contact center recording is a robust, scalable and secure platform that leverages real-time capabilities for advanced use cases and simplifies the management
of interactions from multiple channels and data sources in a single place. NICE Engage powers unique and innovative solutions for compliance and fraud prevention that reduce the risks of violations while decreasing losses.
Contact centers that use Microsoft Teams will be able to leverage the power of NICE inContact CXone integrated with Teams to improve rapid collaboration across the contact center and the rest of the organization, leading to faster answers for customers and a better experience for contact center agents and customers.
More at www.nice.com. n
Yealink unveils new Certified for Microsoft Teams- voice and video devices for personal use and meetings ...continued from page 1
collaborate conveniently using equipment from a single vendor,” said Stone Lu, Yealink’s co-founder and vice chairman of Sales and Marketing.
An overview of Yealink’s broad range of Microsoft Teams video and audio devices:
Certified for Microsoft Teams Audio devices:
Desk phone T55A, T56A and T58A for
personal desk
Speakerphone CP900 for huddle rooms,
personal use and on-the-go Conference phone CP960 for conference
room
Certified for Microsoft Teams Video devices:
MTR MVC800 for medium and large
rooms
MTR MVC500 for small rooms MTR MVC300 for focus and small
rooms
Video phone VP59 for personal desk and
executive rooms
“Yealink’s Certified for Microsoft Teams devices and Microsoft Teams Rooms solutions provide our customers with a portfolio of device solution for every user and scenario,” said Ilya Bukshteyn, Partner Director, Microsoft Teams Devices. “As our customers increasingly depend on Microsoft Teams for calling and meetings in their modern workplace, devices like the Yealink CP900 play an important role in enabling
a high quality experience for today’s highly mobile users.”
4th Quarter 2019
NuWave Communications announces revolutionary iPilot portal as world’s first fully automated Microsoft Teams Direct Routing onboarding & tenant configuration solution
LAS VEGAS, NV - NuWave
Communications, Inc. has developed and deployed iPilotTM, the world’s first fully automated provisioning portal for Teams Direct Routing Customers. In conjunction with NuWave’s Direct Routing calling plans, iPilot fully automates network onboarding & tenant provisioning.
As Teams & Teams Voice continue to be adopted at a record-breaking pace, NuWave customers and industry feedback made it clear that Direct Routing onboarding could be complex and occasionally problematic. iPilot automates all onboarding from number portability, provisioning, E911 and tenant management in one simple, easy to use,
secure platform.
iPilot combined with NuWave Direct
“As the first US Carrier endorsed by Microsoft to provide Direct Routing Calling Plans we have over 18 months experience onboarding customers. As a result, we
have assisted even the most advanced IT Professionals as they have worked through some of the complexities in the required PowerShell configurations. We are happy
to announce that iPilot eliminates those somewhat complex steps and automates all tenant configuration in a simple, quick and secure platform. This allows Teams users to be making PSTN calls in minutes not days, weeks, or months.” – Mark Bunnell, COO, NuWave Communications
More at www.nuwave.com. n
Routing unlocks the full potential of Teams Voice for anyone seeking an All-in-One Communication solution & Phone System with full Office 365 Integration. NuWave’s Teams Shared Calling Plans provide unmatched flexibility, reliability, and economy of scale.
NuWave enables carrier grade enterprise voice services for Teams Voice users with crystal clear quality, geo redundancy, 24- hour support, call analytics, and unlimited inbound calling. Additional info located here https://www.nuwave.com/mssolutions/ nuwave-microsoft-teams/ .
More at www.yealink.com. n
