Page 3 - AvayaExtra Q1 2018

14 Telecom Reseller: Extra Report on Avaya 1st Quarter 2018
2nd Quarter 2016
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Avaya Announces New Integrations with
provide great experiences for their customers, building loyalty and long term customer value on which every business thrives.”
“Customer engagement is undergoing a major transformation as more companies focus on delivering exceptional experiences,” said Jon Aniano, SVP, Product, Salesforce Service Cloud. “Contact centers are the heart and soul of an enterprise, and can make or break a relationship between a customer and a company. By working with Avaya, we’re making it easier than ever
for companies to deliver truly di erentiated customer service.”
Salesforce, Service Cloud, Dreamforce and others are among the trademarks of salesforce. com, inc.
For more information, please visit www. avaya.com. ●
Avaya Government Solutions And Collab9 Agree To Jointly Deliver Secure Cloud Uc To Government Agencies
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contextual based work ow — including the customer journey — to be readily integrated within the Salesforce Lightning user experience.
“A focus on the customer experience is the air we breathe. Avaya understands that any number of inconveniences can impact the future of a
• Choose from a growing portfolio of applications
has announced new Salesforce Service Cloud is connector suite is capable of supporting
integrations with contact center solutions and CRM environments that bring omnichannel capabilities to both existing and new implementations.
both the Salesforce Classic and Lightning user experiences, as well as providing call control and reporting for various knowledge workers.
In early 2018, Avaya plans to further enhance
e Avaya CRM Connector 2.0 bridgeVs gaips it ttheeomDnicheanvnCel eoxpenrience bcy textMendaingrikts enexttplcaustcomeer’s relationship with a company,” said
between legacy and new implementations generation Oceana contact center capabilities Laurent Philonenko, SVP and general manager,
First FedRAMPSM Authorized UCaaS Provider Teams with Top UCaaS So ware Developer in Federal Market
FAIRFAX, VA and LOS ANGELES,
CA - Avaya Government Solutions
and collab9, a FedRAMPSM Authorized Uni ed Communications as a Service (UCaaS) cloud service provider, have announced that they
have entered into an joint agreement to
deliver secure cloud uni ed communications (UC) solutions to the federal government.
is FedRAMPSM Authorized service features the industry-leading suite of Avaya Aura
Communication Manager products to deliver instant messaging, presence, VOIP (Voice over Internet Protocol) uni ed messaging (UM), audio and video conferencing, collaboration and contact center features and functions from a secure cloud environment.
Committed to o ering “best of
breed,” FedRAMPSM Authorized uni ed communications services to Federal agencies, collab9 integrates the most advanced technology available in the marketplace into an interoperable platform to deliver a common user experience across the entire enterprise.
Collab9 CEO, Kevin Schatzle, said of the partnership with Avaya: “ e Avaya Aura® Communication solution is recognized throughout the US Federal government
as ’best in class’ for Enterprise UC and
Contact Center (CX) technology. is
powerful FedRAMPSMAuthorized solution enables Federal agencies nationwide to transform their legacy environments to the next generation of uni ed communications technology. We
enter this partnership with Avaya with great anticipation and a shared vision of facilitating digital transformation in the federal government.”
Collab9’s Avaya-based cloud uni ed communications solution is available now through Avaya and its value-added integrators and reseller partners.
“We have made a signi cant investment with our partner collab9 to provide our customers with a seamless, transparent and immediate transition to the cloud, which we believe will provide a much lower total cost of ownership, while providing a future proof service o ering,” said Jerry Dotson, vice president of Avaya Government Solutions. “ e Avaya/collab9
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enabling a single user interface (UI), via the to Salesforce Service Cloud. is will allow Solutions and Technology, Avaya. “With Salesforce Lightning Service Console, embedded additional customer insights and intelligence Salesforce, our goal is to help our customers
Telecom Reseller: Extra Report on Avaya 3
According to one estimate, companies with more than 1,000 employees use an average of 1,154 cloud-based services, “ranging from enterprise-ready services procured by the IT department such as Office 365 to far lesser known and riskier services such as FreakShare.”
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