Page 5 - AvayaExtra Q1 2018

1st Quarter 2018
Telecom Reseller: Extra Report on Avaya 5
Bosch Expands
Partnership with Avaya to
Support Next Generation
a BUYER’S GUIDE
BUYER’S GUIDE 5
Workplace Strategy
Avaya Private Cloud Services to provide
infrastructure. Accordingly, we need trusted partners that can help us deliver on our
communications solutions to 160,000
service experience by Avaya one-X® Agent
www.devconnectmarketplace.com/jacada
over IP/SIP allowing all parties to Avaya Aura®
https://www.devconnectmarketplace.com/inemsoft
plays and wallboards Avaya Call Management System
www.devconnectmarketplace.com/spectrum-corporation
tional 9-1-1 routing service Avaya Aura®
www.devconnectmarketplace.com/redsky-technologies
Avaya Platform
Website
Avaya Aura® Experience Portal
www.devconnectmarketplace.com/ini
Avaya Voice Portal
employees worldwide in ve-year, $60 million
vision of the “Next Generation Workplace”
AvayaAAvuarya®IEPxOpeffriceence Portal hance small to midsize Avaya IP O ce
www.devconnectmarketplace.com/mutare
agreement
Frankfurt, Germany - Bosch Group, a
and deliver the required levels of quality
leading global supplier of technology and
and service to our associates. Avaya’s proven ability to deliver to demanding deadlines,
Bosch’s digital transformation strategy across
makes them a natural choice to be one of
working even easier for associates. rough
with a world-leading technology company,
the Avaya APCS solution provided, Bosch can
and playing our part in helping Bosch to
Avaya Platform
Website
Avaya Aura®
www.devconnectmarketplace.com/oaisys
services, has announced the expansion of
deep knowledge of our business needs and
Avaya Platform
Website
Avaya IP O ce
the technical expertise to execute awlessly
its partnership with Avaya to help support
Avaya Call Management System
www.devconnectmarketplace.com/symmetrics
its global operations. Avaya Private Cloud
those trusted partners. ey are helping us to
e, securely connecting enterprise Avaya Aura®
https://www.devconnectmarketplace.com/tango- createnaetgwlorkbsal standard solution that will be
Avaya Aura® Contact Center
Services (APCS) has signed a $60 million
ement and workforce Avaya Aura®
www.devconnectmarketplace.com/telstrat
agreement with Bosch to provide a range
made available to Bosch’s 440+ subsidiaries
Avaya IP O ce
of business communAicvaytaiBounsisnesos Cluomtimounsicattoion Manager
and regional companies.” Klaus Hü le, Senior
160,000 Bosch associates worldwide.
VP, Bosch GmbH.
Avaya IP O ce
www.devconnectmarketplace.com/xima-software
e ve-year deal builds on Avaya’s existing
“ is new agreement re ects the
relationship with Bosch and is part of the
con dence and trust that Bosch has built up
ith state laws and OSHA Avaya Aura®; Avaya one-X® group’s wider “Next GenCeormamtiuonicaWtororkplace”
www.devconnectmarketplace.com/911-etc-inc
Avaya Platform
Website
Avaya Platform
in Avaya, our capability to deliver on this
il, spo rthoajtefcirts,t rdesepsoingdneersdmtaoy furthAvearyasuAuprap®o;rAtvayaglCombamlulynicatiosncale owfwpwr.doejveccotn,naecntmdaorkuetrplabcei.lciotmy/ctonvceryeaante
tion EnvironmentTM Avaya ACETM
www.devconnectmarketplace.com/cri
connected and agile worSkefroverrc1e0.0 0 e “Next
innovative solutions that go beyond our own product space.
Generation Workplace” is a long-term project
“We are strengthening our relationship
for Bosch that aims to make e cient mobile
ptimization. Also provides Next Avaya Aura®; Avaya Proactive Contact www.devconnectmarketplace.com/vpi
Avaya Platform
Website
reduce total cost of ownership (TCO) for the
achieve its digital transformation objectives
product Avaya HMS 400
www.devconnectmarketplace.com/fcs-computer-systems
provision of voice services by as much as 20%. Avaya will provide a range of private cloud-
and empower its workforce. Avaya is proud
based voice, contact center and collaboration
of the endorsement in us that this agreement
re ects and we look forward to working
g and Management
Avaya Platform
Website
services, helping Bosch’s central IT
more closely with them over the coming
on
analysis and speech tuning Avaya Aura® Experience Portal
department to roll out standardized solutions
years.” Nidal Abou-Ltaif, President, Avaya
to all Bosch group companies worldwide.
International.
www.devconnectmarketplace.com/nms-adaptive
Website
Avaya Aura®; Avaya Call Management https://www.devconnectmarketplace.com/calabrio
Avaya Platform
Website
System
Avaya Aura®
www.devconnectmarketplace.com/integrated-research
Avaya Aura®
www.devconnectmarketplace.com/lumenvox
Avaya’s infrastructure integration solution
e contract with Avaya will also enable
will also provide enterprise-class assured
Avaya Communication Server 1000
Bosch to deliver future innovation, through
ity management and workforce Avaya Aura®, Avaya IP Office, Avaya www.devconnectmarketplace.com/telstrat
Avaya Aura® www.devconnectmarketplace.com/objecttel
voice services to Bosch uBsuesirnsesws hCoemremutnhiecaytioanreManagerthe introduction of Avaya Breeze applications Avaya IP Deskphones
interfacing through the Skype for Business and Avaya Oceana customer experience
ptimization. Also provides Next Avaya Aura®; Avaya Proactive Contact www.devconnectmarketplace.com/vpi
Avaya Aura® desktop client. Avaya IP O ce
www.devconnectmarketplace.com/phybridge
enable companies to create simple, dynamic environments that allow them to roll out new
AvayaSIePrvOe r c1e000
for smart homes, smart cities, connected
Bosch operates in four business sectors:
solutions.
Avaya Private Cloud Services (APCS)
Avaya Communciation Server 1000
Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building
Technology. As a leading Internet of ings
applications and services faster, support new
Avaya Platform
Website
(IoT) company, Bosch o Avearysa sAourlau®t;iAovnaysa Communicatiodn evicewsw, wim.depvrconvnecatmpparlkiectapltaicoen.coump/atuimdioeco, daensd gain
mobility, and connected manufacturing,
(TCO) and better return on investment
ake-up calling, guest voice mail Avaya IP Office
www.devconnectmarketplace.com/duvoice
Avaya Platform Website
delivering innovations for a connected life.
(ROI).
For more information, please visit www.
“We have made a major commitment
igned for small, boutique hotels Avaya IP Office
www.devconnectmarketplace.com/fcs-computer-
to drive agility by investing in our IT
avaya.com. ● systems
Avaya Platform
Website
r in-house, local and Avaya Aura®
ions Avaya Communication Server 1000
www.devconnectmarketplace.com/movitas
www.devconnectmarketplace.com/netiq
signi cantly reduced total cost of ownership
www.devconnectmarketplace.com/mutare
Avaya brings
12 Extra report on Avay pcleorusdonalisedmid-
Call Contact Center Solutions (continued)
Company Solution name Description
mMInterasctsiv
ae Ng
oirnthwgest, (INI)
Inc. INI E
Softw
Tailored UC and CC cloud solution combines
optimization using Avaya Speech Analytics
Public Safety & E911 Solutions
Growing enterprises need technology that can be con gured to suit increasingly complex
resiliency and MiFID II / PCI compliance out
Xima Software Xima Chronicall
Call history, call recording, and real-time reporting suite
oCf othmepbaonxy Solution Name Guildford, UK - Avaya has announced the
requiremDensctsriupntioqnue to each company. With ACS Select, organisations which have tailored
911 ETC CrisisConnectTM
Complete, end-to-end E911 solution that is fully compliant w their ons-tpanrdeamrdsise platforms over time into
Collaboration Solutions
UK launch of ACS Select, the next generation
quilibrium
are load bala
to thh
Extra Report on Avaya
gh
Jacada Ltd. Jacada Workspace Agent Desktop, Customer service solutions designed to provide an improved customer
Warketsawleit
availability
for voice applications
Company Solution Name Description
Mutare AgentScriMptuintga,reanSdpeVeiscuha-ltIoV-RText streamPlrienminigseagaendticnltoeuradc-tbioanssedwiuthniafieladrgmeensusmabgeinrgofssoylusteiomns
NMS Adaptive Limited NMS Adaptive CTI Integration Suite of computer telephony contact center applications designed to en
Mobility
con
tact centers
OAISYS OAISYS Voice Compliance and Quality Voice Compliance and Quality Monitoring solutions
hol
Telstrat TelStrat Engage Contact center management solutions for call recording, quality manag
Company Solution Name Description
Monitoring - Speech Analytics
iNEMSOFT CLASSONE® iCAS Software that connects Land Mobile Radios with Avaya Aura
Spectrum Corporation Spectrum Uni ed Contact Center Reporting Complementary reporting solutions such as data collectors, desktop dis
Symmetrics Symmetrics nVision Reporting and Analysis Business intelligence solutions for contact center reporting and analysis
Tango
E
rant Transforms any mobile device into an enterprise office phon
nterprise
Software and mobile networks.
Accelerat
or Fault T
ole
Company Solution name
which is hosted securely onMthaneagBeTmeWnt Sholulteiosnaslefor E911-11p2ersonaqluisicaktlyiobne diinrectthedetcoltoheudem. eFrglexnciyble service
options enable the con guration of customers’
ofCtohnveeyAavntaSyyasteCmlso,uIndc SolutionSsendtreylEivmergyenpclyaLtofocartmion, Communication Resources, ACE-CRI Turnkey Server
totallyuOni-qsitueenoetnifivcaitriontmokenytpsercsaonnelm,viualsacrteenth-paotpore-ma Turnkey single server VMware® deployment of Avaya Agile Communica
Inc (CRI)
and 999
network. e service enables mid-market
organisations with legacy on-premise and
platforms to their own speci c hybrid or fully
RedSky Technologies Inc. RedSky E911 Manager® & E911
Comprehensive E911 location protection and cloud-based na
complicated integrations of multi-vendor
Development and Professional Services
Anywhere® Network Service
on-premise requirements.
solutions to transform their customer In the hosted environment, BT Wholesale
VPI (VoicePrint International) VPI EMPOWER E911 PSAP and WFO Suite Risk management, quality management, and performance o
Company Solution name Description
experiences, and create the same personalised and Avaya will help companies better manage
FCS Computer Systems FCS Professional Services for HMS 400 Comprehensive installation and training services on the Avaya HMS 400
aSndndBthadilored cloud experiences which have costs by eliminating the need for large, up-front Speech Voice Recognition & Call Recording
typically been the preserve of larger enterprises. capital investments and upgrades. e ‘pay-
Available through BT Wholesale channel as-you-grow’ model will enable businesses
Company Solution Name Description
Enterprise Infrastructure/Enterprise Networks and Service Management/Enterprise Quality Monitorin
partners, ACS Select will empower their to respond quickly and exibly to their
Calabrio Calabrio ONE WFO and Analytics Calabrio ONE is a workforce optimization and analytics soluti
Company Solution name Description
medium-sized customers, a market known for customer demands and improve both customer
Integrated Research (Prognosis) Prognosis VoIP Monitor and Management Real-time voice quality performance management and monitoring
its cautious approach to migrating existing on- experience and revenue generation. Avaya
LumenVox LumenVox Speech Automation Automated speech recognition, text-to-speech, call progress
NetIQ Corp d/b/a Attachmate NetIQ UC and VoIP Management Assessment, diagnostic and management tools for VoIP networks
premise infrastructures to the cloud. ey will and BT Wholesale have created an end-to-end
ACS Select o ers further functionality, carrier grade resilience ‘out-of-the-box’, and business
https://www.devconnectmarketplace.com/inemsoft
Description
Technologies technology and services for a variety of applications
now be able to collaborate and communicate service that is resilient, guaranteed and highly
Telstrat TelStrat Engage Contact Center Suite Contact center management solutions for call recording, qual
ObjectTel, Inc. ObjectTel CLASSONE Endpoint Manager Simpli es the integration and management of critical communications
on a par with larger enterprises and personalise
secure, wophtimilisztatgioinvuinsigngcAuvasytaomSpeercshtAhnealy tiecsxibility
their customer experience across voice, video,
to create, con gure and control tailored
VPI (VoicePrint International) VPI EMPOWER WFO Suite
Risk management, quality management, and performance o
Phybridge Inc. Phybridge POLRE
TDM to VoIP infrastructure solution
messaging and customer contact applications,
architecGtuenrersatitohnr9o-1u-1grhecothrdeinigr opf rmeufeltirmrediachomanmnuneilcations. partner.
all via a single platform. is innovative hybrid
cUlonuidfisedrvCicoe mis amnuenxtiecnastioionnosf tShoelluotnigosntasnding
Ioan MacRae, UK Managing Director at Avaya, said: “ e introduction of ACS Select
relationship between BT Wholesale and Avaya,
Company Solution Name
Description
Messaging
re ects the strategic importance we place on our
which combines the strengths of BT’s ultrafast
Company Solution name
Description
hiAguhd-iopCeodrefos rmance EthernetAnudeitowCoodreks MaenddiaPAacvkaSyear’ises AnallolgianceVaonIPdGapteawratnyser ecosystem. We have a long Mutare Mutare SpVeoecIPh-Gtoa-tTeewxatys Premise and cloud-based uni ed messaging solutions
market-leading IP O ce Cloud and Avaya and successful relationship with BT Wholesale, Contact Centre Select solutions. and with them we are helping both partners
DuVoice DuVoice PMS Integration Supports the hospitality market by providing PMS interface, w
BuildinguponthestrongUni ed andcusatondmoenrlsineugnudesetrasdtmanindistrtahtieonimportanceof Mobility Solutions
Communications (UC) team engagement and how services integrate for a successful cloud
FCS Computer Systems Sdn Bhd FCS WinExpress Hospitality PMS
SIP-based, single server and interface system specifically des
Company Solution name
Description
Contact Centre (CC) customer engagement
Movitas Movitas Hosted Mobile Solution for Hospitality
Connects guests’ mobile devices to the hotel communication system fo
foundations o ered by Avaya Cloud Solutions,
continueson page 6 ›› long-distance calling, making those devices virtual room phone extens
iNEMSOFT CLASSONE® iCAS
Software that connects Land Mobile Radios with Avaya Aura over IP/SIP allowing all parties to communicate seamlessly.
Avaya Aura®
Avaya Aura®; Avaya IP Office; Avaya www.devconnectmarketplace.com/phybridge
Integration
with less than 200 rooms per property
ncing delivers hi
BT
communicate seamlessly.
Generation 9-1-1 recording of multimedia communications.
Phybridge Inc. Phybridge POLRE
TDM to VoIP infrastructure solution
Public Safety and E911 Solutions
continuity options to improve and tailor the
Avaya will further accelerate the pace at which our
general manager, Enterprise Division, Nuance
customer experience. It also includes managed
Communciation Server 1000
“Adoption of AI/ML in the enterprise is all
abouwtwmw.adkevicnognnbecetmttaerrkedtpelaccies.icomn/s9,1i1n-ectrc-einacsing the
value delivered to all customer touch-points in the
Company Solution name
Description
customers can drive shareholder value.”
go-to-market strategies, including a managed
“Since the 2012 launch of Nina, the rst
Conveyant Systems, Inc Sentry E9-1-1
On-site noti cation to key personnel, via screen-pop or e-mail, so that rst responders may quickly Avaya Aura®
www.devconnectmarketplace.com/conveyant
nCeotwmoprkanwyhich extends the SLolAutoiount tNoatmhee customer site.
Description virtual assistant for mobile cAuvstaoymaePrlasetrfvoircme,
omni-cWheanbnsietle.
ScoreData’s proven AI platform and
Avaya Announces
A.I.Connect Initiative to
Avaya Platform
Website
s9e1r1vEiTcCeoptionstosupCrpisiosCrotncnehcatTMnnelpartners’ Complete,end-to-endE911solutionthatisfullycompliantwithstatelaZwisaanCdhOiSsHhAtsit,aCndEarOds,A nitAivayaAura®
Video Solutions
Boost Ecosystem ...continued Avaya one-X® Communicator
from page 4 Nuance has led the charge in bringing AI to Global Interactive Solutions, LLC GIS Hosted Video as a Service (VaaS) Cloud-based, feature-rich, multi-point video as a service. Seamless conferencing between Platform Independent
RedSky Technologies Inc. RedSky E911 Manager® &
Comprehensive E911 location protection and cloud-based national 9-1-1 routing service Avaya Aura®
www.devconnectmarketplace.com/redsky-technologies
Intelligent call recording – which is vital for
customer engagement, including innovations
predictive applications have delivered dramatic
demonstrate recording compliance with nancial industry standards and directives, inSpcleuedcihn/gVtohice eMRaerckoetgsnintioFninandciCalaIlnl Rstercuomrdenintgs DCoimrepcantyive (MIFID). SSeocluutiroen nPamaye ments ensures
Generation 9-1-1 recording of multimedia communications
Avaya Proactive Contact
compliance with Payment Card Industry Data
learning technologies as tools for enhancing
enterprise pro tability. Today, A niti’s AI
techDnesoclriopgtioynis delivering transformational levels of
For more information, please visit www.avaya.
CallCopy, Inc. cc:Discover WFO Solution - Speech Analytics
revenue, cost reduction, and customer satisfaction
Security Standard (PCI-DSS).
KnoahSoft KnoahSoft Harmony
Speech Analytics and Workforce Optimization solutions
Avaya Aura®
Robert Weideman, execAuvtaiyvaePvroiacetivperCeosnitadcet nt and
www.devconnectmarketplace.com/callcopy
powered by Avaya Scopia Video
video end-points, mobile devices and pads
solutions
E911 Anywhere® Network Service
nancial services and manyConthfeerernciingdustries VPI VPI EMPOWER WFO Suite
partner. is partnership highlights the shi in the in conversational AI, human-assisted AI and
improvement over traditional methods at
– will be included to ensure customers can
Risk management, quality management, and performance optimization. Also provides Next Avaya Aura®
www.devconnectmarketplace.com/vpi
(VoicePrint International)
communication and collaboration marketplaces
predictive targeting. As one of the A.I.Connect
customer engagement centers. ScoreData has been working with Avaya through the A.I.Connect ecosystem to deliver better net promoter scores, optimizations, and direct impact on the bottom line.”WVebassiteBhandarkar, CEO, ScoreData
be directed to the emergency Avaya Communication Server 1000
www.devconnectmarketplace.com/global-interactive-
towards arti cial intelligence and machine
technology partners, we believe that the time has come where customer service can be more automated, more accurate and more convenient — and where AI can helApvatyuarPnlatcfourmstomer service
into something consumers love.”
to our clients. Our increased collaboration with
Speech Analytics and Workforce Optimization solutions
Avaya Aura®
Avaya IP O ce
com. ● www.devconnectmarketplace.com/knoahsoft
y
Sofia knows
Avaya.
AVAYA-TESTED CALL RECORDING SOLUTIONS
Comprehensive support for compliance requirements Quality assurance, evaluation and eLearning tools Ideally pri
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