Page 7 - 3CX Drill Down September 2015

October 2015
3CX Drilldown 7
How Video Conferencing Can

Conversations around
complex or sensitive

Help Boost Team Morale
topics such as

scheduling, decision
making, assigning work,

project management, W
responsibilities or ith the rise in remote working, many out on when using non-visual platforms, such Elliott
team members aren’t participating in as phone calls and texting. Omitting these
reaching consensus, meetings sitting around a conference critical nonverbal cues can create awkward by Amy Elliot, Marketing Executive
depend heavily on room table. Instead, they are connecting remotely to communicate. he efectiveness of situations and misunderstandings. hey also can diminish the camaraderie that comes along at 3CX (www.3CX.com)
this communication can greatly afect morale with eye contact and visual connection, which
nonverbal cues to ensure and either boost or undermine the entire using video conferencing. Furthermore, the can hinder team bonding and close working
that all parties feel team’s eiciency when it comes to working same research revealed that 65 percent of relationships that further the group’s success.
productively as a group.
communication is nonverbal, meaning that Conversations around complex or sensitive
included, understood, Some communication methods have proved important parts of people’s messages and topics such as scheduling, decision making,
more efective than others when it comes to conversations are transmitted through gestures, assigning work, project management,
and heard.
internal collaboration. According to a recent facial expressions and body language.
responsibilities or reaching consensus, depend
study, 87 percent of remote users feel more Unfortunately, those are exactly the types heavily on nonverbal cues to ensure that all
connected to their team and process when
of communications that team members miss
parties feel included, understood, and heard.

When those criteria are met, team members feel
better about the people they work with, their
role on the team and their job satisfaction. hat
leads to higher morale, which can translate to a
whole host of beneits, including better work-
life balance, higher productivity, and a more
efective and eicient team overall.
When it comes to team communication, Web
conferencing ofers real advantages. Just take
a look at some of the beneits this method of
collaboration has to ofer in terms of teamwork
and morale.

CLOSES GAP BETWEEN ONSITE AND
REMOTE COLLEAGUES
Video conferencing provides visual contact
between of-site and on-site team members,
and therefore diminishes any geographical
disconnect between colleagues. Everyone
can put a face to the name during a web
conferencing session, and their gestures and
facial expressions can be seen and interpreted.
With web conferencing, all team members can
feel like equal participants.
MAKES FOR MORE
IMPACTFUL MEETINGS

We’ve all been on conference calls where people have to constantly identify themselves
or everyone talks over everyone else, making
the meeting go over time and leads to a slew of
misunderstandings and miscommunications.
Web conferencing enables everyone to connect
with team members visually as they talk
and listen. his leads to much more natural
communication and fewer missteps.

FACILITATES INCREASED
TEAM MORALE
Team members may feel discouraged or even
devalued when they leave a conference call
feeling confused, misunderstood and as though
they were neglected during the conversation.
Web conferencing ensures that team members
connect on the all-important nonverbal level,
turning their meetings and conversations into
ways to bond and strengthen their relationships
with each other, as well as ways to convey information. his keeps morale high and
communication lowing smoothly.
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