Page 10 - Telecom Reseller SeptOct 2015

10 Telecom Reseller
September/October 2015

Numonix Announces RECITE 3.0 Interaction employee performance, ensure adherence
to corporate procedures and maximize sta
Recording Solution That Helps Boost Business productivity

Success and Ensure Compliance
HELP ENSURE REGULATORY
COMPLIANCE AND REDUCE LEGAL
LIABILITY
● Help ensure compliance with regulations,
including PCI-DSS, HIPAA, Basel II and more
Numonix announced its RECITE 3.0 all-in-one by capturing content from multiple media Voice, video, screen and Chat/IM
● Mask sensitive information (such as credit
interaction recording and quality management modalities, including voice, video, screen and ● Call Recording for unique insights into
card numbers) to meet compliance
solution that helps boost business success and chat/IM,” said Avi Margolin, CEO and CTO
employee-customer interactions
● Maintain a complete audit trail of
ensure compliance. RECITE 3.0 is compatible of Numonix. “ e interaction recordings ● Video Recording of video-based interactions
interactions: voice, video, screen and Chat/IM
with virtually every on-site and cloud PBX solution as well as all versions of Microso provide unique insights into employee-customer interactions, empowering companies to that deliver the “big picture”
Screen Recording of the agent’s desktop that
● Improve dispute resolution and reduce legal
liability
Skype for Business (formerly Microso Lync). understand what really works to improve sales ● is synchronized to the audio recording, which Customize security pro les to suit speci c
Scalable from ve to 500,000 users, RECITE
and customer service.”
provides a comprehensive view of the customer ● needs
3.0 is customizable to meet the speci c needs of interaction
● Rely on RECITE’s built-in 256-bit
both large enterprises as well as SMB companies. GAIN VALUABLE INSIGHTS INTO ● Chat/IM Recording capabilities for insights encryption, which helps to ensure a secure,
RECITE 3.0 is available globally from authorized VOICE, VIDEO, SCREEN, CHAT/IM into customer interactions
compliant environment
Numonix dealers. Come see RECITE 3.0 at INTERACTIONS
● Easily access recordings for review,
Booth 619.
RECITE 3.0 gives users valuable insights into all compliance, dispute resolution and training
RECITE 3.0 IS ONE OF THE ONLY
“RECITE 3.0 helps companies boost their types of interactions. Bene ts include:
● Utilize the Quality Management tool for INTERACTION RECORDING SOLUTIONS
business success and meet regulatory compliance
● Maintain recordings of all interactions:
quality assurance and management to evaluate
COMPATIBLE WITH SKYPE FOR
BUSINESS
RECITE 3.0 is one of the only recording solutions
compatible with all available versions of Skype for
Business and all previous versions of Microso
Lync. Numonix is a Microso Partner and was Hey
one of the rst companies to bring to market
VoIP Resellers!
an interaction recording solution for Skype for
Business. RECITE is the only product of its
kind to provide secure access to centrally stored
recordings in the Skype for Business Client.
Included with RECITE 3.0, the award-winning
RECITE Skype for Business delivers the following
bene ts:
● Central and secure recording and storage of
any Skype for Business interaction regardless of
the type or location of the user
Secure access to centrally stored recordings in
the Skype for Business Client
● Access control to view and play back
recordings, which is facilitated through
permissions-based user pro les and can be
customized from within the RECITE Command More automation in your
Center
● Media Relay, which supports multiple points
of presence, enabling users to record peer-to-peer daily operations can save you
calls without the need for port mirroring or an
edge server. Numonix was rst to market with
Media Relay for Skype for Business.
Let us help!
SCALABLE AND CUSTOMIZABLE TO tons of time.
MEET THE NEEDS OF BOTH LARGE
ENTERPRISES AND SMBS IN VERTICAL
MARKETS GLOBALLY
Scalable from ve to 500,000 users, RECITE 3.0
is customizable to meet the speci c interaction
recording needs of both large enterprises as well
as SMB companies. It also meets the unique
needs of vertical market industries, including
Automotive, Collection Agencies, Contact
Centers, Financial Institutions, Healthcare, Law Free Trial
Firms, and Utility & Energy companies. It can be Sign up for a today !
deployed globally as required by the organization.
Built for global deployment, RECITE 3.0
features:
● Rules-based cataloging for global and multi-
site deployments
● Enhanced provisioning with real-time Active
Directory monitoring
DESIGNED TO ACCOMMODATE THE
ROBUST NEEDS OF CONTACT CENTERS
RECITE 3.0 helps improve contact center agent
performance by delivering:
● Live Monitoring for on-the-spot agent
training
● Tagging of Agent Notes/Reference for easy
search
● Customizable Dashboards tool that enables
agents, supervisors and administrators to view
real-time metrics

TECHNOLOGICALLY ADVANCED FOR voipinnovations.com 877.478.6471
MAXIMUM VALUE
RECITE 3.0 takes advantage of the latest

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