Page 11 - Telecom Reseller SeptOct 2015

September/October 2015
Telecom Reseller 11

Arkadin Study Shows Uniied Communications
technologies in delivering:
● An intuitive user interface for fast start-up
Reaching Critical Mass Yet Employee Resistance
and minimal training
● Web-based storage and retrieval for easy,
to Change is Major Obstacle to Adoption
secure sharing of les via email (.WAV format)
● Integration with Existing Business
Communication Solutions
● Integration with virtually every available
A survey by Arkadin reveals that while (67%) working (50%) and resistance to relinquishing productivity advantages of having all
PBX and UC platform
of companies have begun their UC journey, their existing technology tools (41%) were the collaboration and communication applications,
Integration with the most popular CRM
challenges persist which cloud their ability biggest barriers to successful UC launches. such as voice, video, presence and web
solutions
to achieve the full transformative beneits of The indings underscore the importance of
conferencing, in one simple-to-use interface.
● Integration with Skype for Business,
the technology. Respondents said employee a user-driven focus around UC to ensure continues on page 17 ››
providing a smooth migration path for all supported PBX systems, delivering 100 percent resistance to giving up established ways of
employees experience the empowering
uptime for simultaneous recording of all calls on
both platforms

ALL-IN-ONE SOLUTION: INTERACTION
RECORDING, REPORTING AND
QUALITY MANAGEMENT
RECITE 3.0 includes everything businesses
need to do for interaction recording and storage
plus Quality Management tools, including these
integrated modules:
● Call Recording
Omni Channel Agent Desktop
● Quality Management
● Dashboards
● Reporting
● Agent Notes/Call Reference Tagging
ContactPro
● Screen Recording
● Compliance Masking
● Chat/IM Recording & Archiving
Video Recording
certified for Avaya EMC
● Skype for Business (Lync) Client Module
● ● RECAP (API) ■
certified for Avaya Interaction Center
More at www.numonix.co
certified for Avaya AES

Integrates easily with CRM
Mitel Announces Avaya Presence Integration

Mobile Enterprise Avaya EDP Integration for Video, Chat and CoBrowsing

Portfolio for Avaya POM for Outbound Management

WebReporter and Dashboard
Today’s Mobile-

First World

Meet the E
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Mitel, a global leader in real-time business, cloud
and mobile communications, today announced
its comprehensive suite of products and services ns
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for the cloud-powered mobile enterprise. Mitel’s
enterprise expertise and industry-leading cloud
communications with a proven, innovative 4G t
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sales@cct-sol
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LTE portfolio and service provider experience,
come together in a way that enables a cloud-
powered mobile enterprise to reimagine business
models.
Unique combination of o erings speeds access
to innovative real-time services
Mitel is addressing the mobile enterprise, where
everyday business communication, including
voice, video, presence and chat, is seamless across
any device. In the mobile- rst, cloud-enabled
and millennial-focused world, users can decide
how they connect with the device of their choice, cutting the traditional ties to the physical o ce
environment, making the enterprise and mobile
network seamless.
Easy tap-to-connect communications and

continues on page 20 ››

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