Page 23 - Telecom Reseller SeptOct 2015

September/October 2015
Telecom Reseller 23
Norte Notes
the calls or to use remote call forwarding to do up the hunt group in overlay 18 in a very similar cord and compatible headsets. Make sure you
so without a physical phone. e bad thing is way to setting up a speed call group. e shared have the latest rmware and set the phone to
that it will also defeat privacy, so other phones extensions (not the pilot number) would be on use a USB headset.
RUFFIN
can listen in on calls, either by accident or on the phones in your group. When you want to Of course, you can still install a li er, but
purpose. It can make for some uncomfortable forward the calls somewhere else, you may be good luck positioning it on a 39xx set. It’s not
moments.
able to use each of the extensions in the group for the faint-hearted.
Phil Rufin
Instead, you can place that extension on one to “log o ” and have the calls automatically go Q:
of the multi-line department phones and use to the other location. is appears to be a very e Cisco system where I used to work
that phone to forward the calls. If you don’t workable solution, but again, I have yet to try it. Q:
had a very annoying ring that was just a
I set up a department with a common
want to have the group number be the prime If you do, please share your results.
voice repeating over and over, “Are you there?”
DN on one of your existing department phones Is there a way to put that on a Nortel system as group extension on each of the phones Q:
(really, the easiest solution), you can create an optional ring sound?
and several rollover lines. I put a unique I’ve heard there is a special cable to
another phone for that purpose. You don’t have extension on key 0 of each phone, even though make cordless headsets and 39xx
A
:
to have it ring. You could even put it in a closet if you want. In fact, you can just create that the users in that department don’t have set seats or individual extensions, so I can easily keep sets work so pushing the button on the set answers calls on the phone but when I talked No. Just no.
forwarding phone in memory only. Keep it from track of each of the phones when I need to make to my headset vendor about it she didn’t know
disabling by using CLS FLXA VCE. en you changes or x a problem. It all seems to work, anything. Where can I get that cable and what
can use remote call forwarding to forward the except when we try forwarding the calls at night does it work with?
calls.
it doesn’t work. What’s the trick to forward the
One other thing. I’ve been told you can create group number?
A
: Yes, headset manufacturers do make
an analog phone with that extension and the a cable like the one you described. It
TELECOMReseller
forwarding will mysteriously begin to work. I A
: I agree with your choice of having
uses the USB port on the phone to coordinate
don’t understand why, but I’ve been assured it a headset li er e ect, so the headset and the an individual extension on each key 0.
will work. Again, though, it will defeat privacy, phone work together, much like when we used at follows the design intent of the system. ADVERTISING
so if two or more people pick up the rst
to install li ers on the phones. By now you may However, you need to have the group number Call: 360 260-9708
line at about the same time, they will have an have picked up on the fact that 39xx phones do designated as a prime DN on a multi-line phone Toll Free: 800 667-8965
automatic conference call.
not have a USB port, so the cable will not work or as the only DN on an analog phone to be Fax: 360 260-9726
Another option I have not yet tried would
with them. If you have IP phones, like the 1140 able to forward it. Of course, you can create an
be to have the calls terminate into the pilot of a or 1165 sets, they will work. Talk to your vendor analog station with that extension. at would Web: www.telecomreseller.com
hunt group. You assign the pilot number and set
about price and model numbers of the special
allow you to use a physical phone to forward

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