Page 2 - Cisco Q2

Announces the CM
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B R p c c C Z fi h
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distribution
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2 2nd Quarter 2020
Cisco Recommends Partners
Building on its successful collaboration with Polycom, Nuvias Unified Communications
Find Ways to Simplify and Automate Renewals
score Partner Program,
A Use Case for a High Touch CX from SMP
With the AssetXpert Business Intelligence Dashboard partners can quickly visualize, optimize, and prioritize their renewal process. The dashboard provides an aggregated, Partner-levelviewfor
upcoming renewal activities ranked by contract sizes and value and expiration dates. This top-down view of the lifecycle helps to optimize and prioritize the renewal process. Gaining Better Visibility to Data
tuhseartewxpeearireencaeb. lOeutroabrilintygtothdiesliovpertiaon teonde-vtoer-eynCd iUscCosColountitoancftroCmenPtoelry tmheaatns
“With AssetXpert, all the details about our customer Cloud and SaaS subscriptionsandSmartNetcontracts are at our fingertips. That powerful information enables our Client Success Managers to provide a high-touch client experience without spending days manually gathering, merging, cleansing and massaging contract data. And our Client Experience team can quickly map the many variations of client names in contracts and share all required information with appropriate teams in minutes instead of hours.” Terry Abbott, Director of Client ExperienceatSMP
Ciscoestimatesthatifahypothetical partnerembracesautomationthrough CCW APIs, the renew rate could rise from an initial 68% to 78%. Since the Netformx AssetXpert portal is based on the partner’s Cisco CCW-R data, pulled from daily Cisco feeds, Netformx’s
vast experience with Cisco APIs helps partners integrate with CCW.
3) Stay in touch with your customers throughout the lifecycle
Cisco also says if that same hypothetical partner embraces Lifecycle Advantage, their renew rate could rise further to, say, 85%. AssetXpert supports Lifecycle Advantage by simplifying renewal tracking across the lifecycle and identifying opportunities for upsell and cross-sell.
Finitnegersastedv,5in.0teororpleartaebrl,e”ssoaluytsioMn,idchepalloyed The product’s architecture makes it an inherent
4) Build a practice to optimize profitability
“bOesut-rinc-ucslatsosmsoelrustiohnasvteobtheeinr caussktoinmgers t solution can help partners expand their services
NEWS | PRODUCTS | PEOPLE | EVENTS
er:
Ci
“AssetXpert is a great tool. Instead
of trying to pull a ton of data and
sort and consolidate from a bunch
of spreadsheets, we get amazing
visibility in a single dashboard. The
dashboard is impressive, clean, and
easytoaccess.Therearesomany
greatwaystosliceanddicethis 2RingGadgetsforCiscoFinesse
cqeunaltietyr endv-iproinmt denvitc.eTsotokoicffkertahtirnuglys applications like CRM and UCaaS platforms.
information.AssetXpertisdefinitely a huge help for us.” Senior Director of Renewals for a Cisco Gold Partner in the US.
Simplify renewal management across the lifecycle
As partners have shared, they are able to better align with Cisco strategy by leveraging tools to increase profitability with renewals. The at- a-glance renewal data and analysis both simplify and automate the management of renewals.
Learn more about Netformx AssetXpert at https://www.netformx. com/products/assetxpert and other Netformx solutions and products at https://www.netformx.com or contact sales@netformx.com n
isasoftwaresolutionthatenhances the user experience of agents and supervisors in Cisco Contact Centers. One of the enhancements are very versatile alerts and notifications. Based on standard contact center events and also based on real-time data from 2Ring Dashboards & Wallboards, 2Ring can pop alerts directly on agent and supervisor screens – for example, when agent fails to answer a call in time or when s/he should go ready because there are too many callers waiting. 2Ring Gadgets can also send email alerts to supervisors, or post an alert to a space / room in Cisco WebEx Teams, or even send a text message to a pre-defined cell-phone number via API of a chosen texting provider.
And now, thanks to 2Ring Gadgets for Cisco Finesse, Busylight Omega
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2Ring Integ
kuandoBusCyolingthatcst
Busylight is a small external device used in contact centers. The device connects to a call center agent’s
PC via USB port and it changes its color based on signals from external systems. 2Ring Gadgets listens for Cisco Contact Center events and changes the color of Busylight based on what is happening – agent state, time in state, metrics reaching pre- definedthresholds,etc.
Busylight is large enough for agents to easily notice the light and thus be aware what state they are in or to notice that a call is coming in. This
is very useful especially when agents are not actively looking at their PC screens. Busylight also acts as a “Do Not Disturb” signal to fellow agents and supervisors to reduce distractions and eliminate interruptions. Busylight can also be used to signal what team an agent belongs to or what queue the currentcallisfrom.
mtecihssneodlobgy faogrethnetsc,hanndelc.rWeaethinavgea
lifetime value,” said Michael Sterl, CEO of Carve
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ne
acquisition of Polycom
productivity optimization company, has
an
Nuvias, the EMEA high-value distributor,
nou
nced
the
Prodo
ell
mlonogrehipsrtordyuocfteivneabwlinorgkpaerntnveirsontomtaeknet. t Digital and Cloud Optik. “I like that a single
uansdtothienatdedgirtaiotne oCf itshceoPFoliynheseasdeswetith
to the C-suite, sales, marketing, and support
Bpourstfyolliigohetn,asbolews uesatroefuvretrhyerheanphpanyce the departments.”
PRODOSCORE CREATES COMPLEMENTARY
athlsatooutrilpiazretsne2rRs cinang pGroavdigdetasffuolrly-Cisco REVENUE STREAMS FOR PARTNERS
Ganrdebmaacn,aSgetrdavtieagoiucrStawloe-sti&er oMnalirnkeeting complement to a partner’s existing technology
Doridrercitnogrp.latformHUB,provisioningand portfolio by allowing them to provide additional
ma“nWaege’rmeevnetrtyooelxscDitoevdettaoil.”be working services without cannibalizing their staple
wiNthuv2iRasinUgniafinedCtomhamvuenBicuatsioynlisght product lines. Prodoscore’s technology creates
sinucpoprpoortraitnestetegcrhantoeldoginietsofrtohmeimr suultiptele Actionable AnalyticsTM using a proprietary
ovfenGdaodrsgfeotrsthfoerfaFsitn-gersoswei.nKg nviodweoinagnd algorithm paired with Google Cloud Platform’s
avonicaegceonllta’sbosrtatitounsmisarvkeertyseigmpeonrtt.aPnotly Machine Learning and Natural Language
aenhdanhceelsptshcerseasoteluatinonesfwficitihenitts hcoignht-act Processing APIs, from data generated by cloud
oufnfi,qPuleevnooicme a&nd2vRidinego choallvaeboprartitonered Partners can continue delivering returns on
tpogretftohlieorfotor tohfefecrhansnpeel.cPiarltndeisrscocuantalso existing solutions because customers will
caoccdessgDiveivnigcea-alsl-na-eSwercvuicset(oDmaearSs) an1d5o%ther discover new insights from data already within
duinsicqouuenfitn.aTnhciinsgcsodluetiosnvsathlirdougnhtiNluvias their current technology stack.
ACuapgiutasl,th3e1lp,i2n0g2o0rg.aPnliesatsioencsotnotaccteleirtahter
2pRaritngerogroPwlethn.omtoretrievethecode
to*oNrduevriaasnCyapoiftaoluserrBviucessyalirgehatvsaialanbdlegaeret The flexible program
Twelcomes partners For more information, please visit
The ners of all b orce Consu re
is a gre
communications space looking to change
www.2Rinog.fcoaml. lnbackgrounds ran force Telco ents
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entire Poly range – following the Plantronics IRVINE, CA - ProdoscoreTM, the workforce
...Continued from page 1
2) Automate to reduce time spent searching for, aggregating, and adjusting renewal data
Poly, combining excellence in voice and receive customizable Go-To-Market and
Netformx AssetXpert simplifies
renewal management by providing
a comprehensive view of all the
customer’sassetsonasinglepane Inaddition,aportalenablesend
collaborative solutions are designed to
and create a more productive workforce while
of glass, plus efficient ways to sort andviewthedata.Cleanlyorganized end-customer data and end-of-life and other milestone product replacement suggestions enable partners to be proactive with customers instead of gathering and manipulating renewal data.
customers to track their own renewals andmakeMove,Add,Change,and Disconnect asset change requests, opening a renewals communication path between you and them.
Cisco Contact Centers via 2Ring aCnodmamudniiocaitniodniscasatiodr, f“oWreinarceoemxpinergtscainlls, new customers and grow revenue from their
The application provides visibility into SmartNet lifecycle contract start and end dates, as well as active and expired contract status. It also provides interactive search capabilities, drill- down of asset details, and a geographic asset heat map.
tive
with Cisco
Centers smart solutions for the modern workspace,
Sacramento, CA - 2Ring has
announced the general availability
athnedy aBrue,sayclriogshstmAullptihpale acorellabotrhatcionming i the growing AI/ML software space.
ofkuandoBusylightintegrationwith anSdt-epvelaHyadrreivs,icMeDscNaunvpiarsoUvnidifieeadvisual
GadgetsforCiscoFinesse. ecolilmlabinoraattinongatnhdeurnisikfieodfccoamllmsugneitctaitniogns
giving channel partners, managed service
portfolio by achieving Distributor status for providers, and consultants the ability to
the Poly headset range across the UK, France bring innovative and actionable AI tools to
and the Benelux.
a broad range of customers. Partners will
video communication technology from sales enablement tools, free demo accounts,
l
Polycom and Plantronics, offers innovative,
ead shar
ing op
portu
nit
ies, and
lucra
commissions. The Prodoscore Partner Program
making it a perfect fit for Nuvias’ UC range. empowers partners to assist new and existing
Intuitive, mobile, interoperable, Poly’s t customers to improve corporate performance
enable people to be productive wherever t opening a revenue stream at the leading edge of
tpolaCtfoisrcmosC. ontact Centers. These plug- t “Prodoscore stands out because partners
can leverage the value proposition to win
existing base, ultimately increasing their total
2018
flexible program welcomes part ackgrounds ranging from Salesf
TELECOM
ltants to Telco Agents. Prodosco
RESELLER
at fit for channel partners in the
ADVERTISING
with the market because it provides additional
benefitsforthCeiarllc:u3s6t0o2m6e0r-s97to08switchfromon-
premise to UCaaS. Consultants and SIs already
Toll Free: 800 667-8965
in the Salesforce and Google ecosystems will
Web: telecomreseller.com/
be able tocoafftegroaryn/oin-pcroinmtp/tetliencgompr-oduct that
reseller/
Ag
enhances the value of services and solutions
CallTower Expands Portfolio with Webex TeamsTM to Enable
®
aCompleteCisco UCaaSandCollaborationExperience
any device – providing a consistent, simple and reliable experience.
CallTower rolls out Webex TeamsTM for business communications customers and partners to securely stay connected from
South Jordan, UT - CallTower, a
global leader in delivering cloud-based enterprise-class unified communications and collaboration solutions, has announced the launch of their Cisco® Webex TeamsTM offering. Webex TeamsTM is an easy-to-use collaboration solution that keeps people and teamwork connected anytime, anywhere. Webex TeamsTM brings together messaging, file sharing, video meetings, whiteboarding,
calling, and other tools you use to streamline teamwork and produce results faster. Through CallTower’s Cisco® HCS combined with Webex TeamsTM, customers are empowered with hybrid calling.
According to CallTower’s Sr. Director of Software & Product, Doug Larsen, “Since 2002, CallTower has been implementing and supporting Cisco Communication Solutions to thousands of business users
and we are proud to bring additional Cisco collaboration features to our customers. As a Cisco Premier Partner, we are positioned to further empower our customers with the enhanced features, flexibility and functionality of Webex TeamsTM delivers.”
“We are thrilled to deliver Cisco® Webex TeamsTM to our customers and partners,” noted CallTower CRO William Rubio. “The collaboration that can be
enabled with Webex TeamsTM is flexible, secure and effecftriovem– eSmopfotweelring our customers and partners with enhanced collaboration and productivity. Webex TeamsTM enhances CallTower’s Cisco offering as a comprehensive turnkey UCaaS and collaboration solution, with
introducing
Sofia
A kiosk reception solution exclusively
contact center, call recording, operator
001_012_TR_MayJune2019.indd 10 001_016_TR_SeptOct2018.indd 13
console, paging, devices and more.” More at www.calltower.com. n